Amazon Development Centre Canada ULC
Technology
SoftwareDevelopmentEngineer,AmazonCustomerService
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Development Engineer, Amazon Customer Service at Amazon Development Centre Canada ULC. Skills: Generative AI, Cloud technologies, System design. Design and deliver features end-to-end. Build components in scalable architectures”
What You'll Achieve.
Raise bar for customer service quality
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3+ years software development experience, 2+ years system design/architecture experience, Experience programming one language
Nice to Have
3+ years full SDLC experience, Bachelor's in computer science, Experience debugging and profiling, Experience with ML/LLM fundamentals
What You'll Do.
Design and deliver features end-to-end
Build components in scalable architectures
Apply generative AI techniques
Contribute to architectural decisions
Participate in code reviews
Write technical documents
Integrate emerging technologies
Design and implement APIs
Design and implement data models
Build monitoring and alerting
Collaborate with product managers
Collaborate with UX designers
Collaborate with business stakeholders
Identify improvements to engineering processes
Drive improvements to tooling
Drive improvements to operational practices
How You'll Work.
Team & Collaboration
Cross-functional teams; Product managers; UX designers; Business stakeholders
Full Job Description
Amazon Customer Service is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, you'll design and implement features within scalable systems that empower team managers and associates to deliver their best work every day. You'll work with generative AI and modern cloud technologies to build solutions that help thousands of team managers provide meaningful, data-driven coaching while giving associates clear visibility into their personal impact on customer experience. This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll build components that balance sophisticated analytics with intuitive user experiences, ensuring that insights are accessible and actionable for users with varying technical backgrounds. Your work will directly influence how we develop talent, recognize excellence, and continuously raise the bar for customer service quality across the organization. Key job responsibilities - Design and deliver features end-to-end, from technical design through production deployment and operational support - Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights - Contribute to architectural decisions that balance innovation with operational excellence - Participate actively in code reviews, raising the quality bar for yourself and your teammates - Write clear technical documents including design proposals, operational runbooks, and post-incident reviews - Integrate emerging technologies, particularly generative AI and large language models, into production systems with guidance from senior engineers - Desi
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