ADCI
e-commerce
SoftwareDevManager,IESCFX(NCRC)
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“Software Dev Manager, IES CFX (NCRC) at ADCI. Skills: Software Development Management, Customer Fulfilment, E-commerce. Build Amazon first ground-up tech capabilities. Build technology for e-commerce domain”
What You'll Achieve.
Reduce net cost of concessions/refunds; Minimize financial loss to Amazon
Industry & Context.
Solving customer problems; Technical challenges
What They're Looking For.
Must Have
3+ years engineering team management, 7+ years engineering experience, 8+ years leading multi tier web services development, Knowledge of engineering practices and patterns for full software/hardware/networks development life cycle, Experience partnering with product or program management teams, Experience designing or architecting new and existing systems
Nice to Have
Experience communicating with users, other technical teams, and senior leadership, Experience recruiting, hiring, mentoring/coaching and managing teams of Software Engineers
What You'll Do.
Build Amazon first ground-up tech capabilities
Build technology for e-commerce domain
Lead definition and execution of strategic projects
Build best-in-class customer experience
Build best-in-class delivery experience
Own end to end ownership of cross-functional projects
Define product and build vision
Drive delivery of critical technical initiatives
Leverage Amazon's global technology solutions
Deliver high quality scalable tech capabilities
Deliver through exceptional engineers
Hire and develop engineering team
Drive culture for the team
Champion diversity and inclusion
Provide leadership and innovation in design
Provide leadership and innovation in implementation of services
Establish project management processes
Establish project management standards
Establish project management guidelines
Champion operation and engineering practices
Exemplify scalable product development lifecycle practices
Lead and scale ground-up initiative
Define technology roadmap
Define product roadmap
Manage high-performing team
Work with empathetic leadership
Improve engineer skills
Make engineers more effective
Detect abusive customers
Apply interventions at different stages
Automate detection of new abuse patterns
Act quickly to minimize financial loss
Build trust for genuine customers
Automate abuse detection
How You'll Work.
Team & Collaboration
Cross-functional projects; Product leadership; Business leadership; Category leadership; Marketing leadership; Executive leadership; Technical program managers; Principal engineers; International machine learning team
Communication Scope
Executive presentations; Technical designs; Product strategy
Process & Methodology
Roadmap planning, Project execution, Project management processes, Project management standards, Project management guidelines
Full Job Description
We are part of the India & Emerging Stores Customer Fulfilment Experience Org. Team's mission is to address unique customer requirements and the increasing associated costs/abuse of returns and rejects for Emerging Stores. Our team implements tech solves that reduce the net cost of concessions/refunds - this includes buyer and seller abuse, costs associated with return/reject transportation, cost of contacts and operations cost at return centers. We’re building a brand-new, from-the-ground-up initiative in the fast-growing world of reducing NCRC cost, and we’re looking for a passionate, driven Software Development Manager (SDM) to help lead the way. This is a true Greenfield opportunity where we’re creating an entirely new shopping experience that reimagines how customers discover, shop, and receive products - all within minutes. Our charter spans the entire supply chain optimizations: from AI/ML based forecasting, automated buying to an efficient transhipment, seamless hub operations, best in class inventory management and delightful vendor experiences. You'll be joining a tight-knit, high-caliber team of Senior SDEs, Principal Engineers, Applied Scientists and TPMs who are energized by solving customer problems at scale. You'll have end-to-end ownership, deep technical challenges, and a rare opportunity to shape not just a product, but an entirely new business for Amazon. If you love building from 0 → 1 and scaling from 1 → 100, care deeply about customer experience, and want to supercharge your growth as a tech leader, this is your moment. Why this role is exciting: a. Full Ownership: Own a dedicated business function across the Quick Commerce supply chain verticals, spanning multiple services. b. Learn Fast, make Big: Work alongside senior technical talent in a fast-paced, startup-like environment within Amazon. c. Shape the Future: Quick Commerce is one of the fastest-growing retail models globally — and you’ll be at the center of it. d. Scale Worldwide: Play a
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