Amazon
Technology
SoftwareDevEngineerII,PrimeMGTech-CustomerExperienceEngineering
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Software Dev Engineer II, Prime MG Tech - Customer Experience Engineering at Amazon. Skills: Generative AI, Distributed systems, Self-service tooling. Design Agentcore infrastructure. Develop Agentcore infrastructure”
What You'll Achieve.
Compress CX development; AI-assisted generation; Human-in-the-loop validation; Automated content generation; Intelligent compliance checking; Multi-agent orchestration; Anyone can create experiences; AI handles localization; AI handles optimization; Launch timelines collapse
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3+ years software development life cycle, Experience programming modern language
Nice to Have
Bachelor's degree computer science
What You'll Do.
Design Agentcore infrastructure
Develop Agentcore infrastructure
Develop multi-agent orchestration
Develop autonomous experimentation capabilities
Conceive innovative products
Design innovative products
Bring innovative products to market
Design AI-driven CX generation
Build innovative technologies
Design Agent-to-Agent communication frameworks
Build ML-powered recommendation engines
Build real-time event-driven orchestration systems
Create solutions at scale
Create solutions at speed
Build distributed systems
Build fault-tolerant systems
Build scalable systems
Build low cost systems
Build easy to manage systems
Design experience orchestration engines
Design incentive management platforms
Own features end-to-end
Deliver high-quality software
How You'll Work.
Team & Collaboration
Cross-disciplinary teams; Cross-functional agile teams
Process & Methodology
Agile
Full Job Description
Ever wondered what powers the content experiences seen by hundreds of millions of Prime members across every Amazon marketplace on the planet? Prime Customer Experience Engineering (CXE) provides the governance and technical backbone for the development lifecycle of every Prime experience, spanning the CX layer and the wiring that connects it to the data sources behind it. We own the core framework for building and maintaining Prime CX widgets and the content experimentation systems for every Prime experience. Together, these systems power Prime CXs across functions like acquisition, onboarding, engagement, and retention, across channels including .com, email, notification, text, and WhatsApp — ensuring Prime-owned CXs, which drive roughly 70% of Prime member growth, scale consistently and reliably. Within CXE, the CX Authoring team owns the content infrastructure layer — the self-service platforms, tools, and frameworks that enable teams across Prime to create, configure, localize, and deploy customer experiences at global scale without deep engineering expertise. We're building an AI-native framework that is fundamentally reimagining how Amazon creates customer experiences. Our vision is bold: compress CX development from weeks of manual effort down to hours of AI-assisted generation with human-in-the-loop validation - pioneering design-to-code GenAI workflows, automated content generation, intelligent compliance checking, and multi-agent orchestration. Our north star? Anyone can create world-class Prime experiences without writing code, AI handles localization and optimization automatically, and launch timelines collapse from weeks to days - across all Prime marketplaces worldwide. At Amazon and in the Prime CX Authoring team, you will grow into the high-impact, innovative person you know you're ready to be. Do you want to build AI-native platforms that fundamentally reimagine how software is developed? Do you enjoy working on cutting-edge generative AI, scalable
Applying for this Software Dev Engineer II, Prime MG Tech - Customer Experience Engineering role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon?
Real rants from real employees. Read before you apply.