SoftwareDevEngineerII

Amazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base. The charter of the AB-MSET team is to deliver an ubiquitous, contextual and personalized service experiences optimized for business customers on desktop and mobile during the entire lifecycle of customers. We play a critical part in delivering business-grade service experience as we own the service intent detection, match logic for service mechanisms based on customer value, maturity, effort, and issue complexity, and routing the contacts to the appropriate internal/external resolver groups. We integrate with Contact Management Service Frameworks (e.g., Business Companion) and Order Management Hub to enable business grade service experience. Additionally provide integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central). We are also the custodian of overall PPX by collaborating with other PPX teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels. As an SDE on the team, you will develop design patterns, APIs, and highly scalable services that make the B2B use cases intelligent. You will have to wor