SoftwareApplicationEngineerII

Imagine being part of an agile team where your ideas have the potential to reach millions. At Amazon Mesa, we work on highly advanced, consumer-facing products where every team member plays a critical role in shaping the future. You'll enjoy the innovative atmosphere of a start-up while leveraging the resources and scale of a Fortune 500 company. At Amazon Mesa, our mission is to build a personalized, curated, and seamless streaming experience. We help customers discover emerging artists while continuing to enjoy their favorite established Mesaians. Our work spans large-scale distributed systems across mobile apps, the web player, and streaming-forward engagement platforms. Mesa products are available globally, and our innovation continues to enrich the lives of customers around the world. We are looking for passionate team members across a variety of functions—including software engineering, marketing, design, and operations—to help us launch impactful new initiatives. Come innovate with us as we continue to make history! As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You deep dive into automation issues to identify problems and work with engineering teams to resolve issues impacting fleet performance and availability. You