JLL
SoftServicesManager-SiteBased
Neural analysis suggests this role is
optimal for Mid candidates.
“Soft Services Manager - Site Based at JLL. Skills: Cleaning Operations Management, Quality Control & Standards, Cleaning Team Leadership, Cleaning Contract & Vendor Management, Hygiene & Infection Control, Waste Management & Recycling. Overseeing comprehensive cleaning operations at a designated site. ensuring the delivery of exceptional cleaning standards”
What You'll Achieve.
cleaning quality scores; occupant satisfaction ratings; contractor performance metrics; budget adherence; safety incident rates; staff retention; achievement of cleaning standards; effectiveness of team leadership; successful vendor management; contribution to overall facility operations excellence
Industry & Context.
problem-solving capabilities with a proactive approach to identifying and resolving cleaning challenges before they impact service quality; Implement corrective action protocols for areas not meeting standards, working directly with cleaning teams to address deficiencies and prevent recurrence
site-based position requiring daily presence during operational hours with flexibility to adjust schedules based on cleaning requirements and building activities, significant time walking throughout facilities, conducting inspections in various environments including kitchens, and outdoor spaces, Occasional evening or weekend work may be required during deep cleaning projects, emergency cleaning situations, or special events requiring enhanced cleaning support, Valid driver's license may be required for travel between building areas or supply procurement
What They're Looking For.
Must Have
Minimum 3-5 years of experience in commercial cleaning operations, at least 2 years in a supervisory or management capacity, Demonstrated experience managing large-scale cleaning contracts and leading cleaning teams in commercial or institutional environments, Comprehensive knowledge of commercial cleaning methods, equipment, and chemicals across diverse surface types and environments, Understanding of infection control protocols, BICS, and environmental regulations affecting cleaning operations, Experience with cleaning management software and mobile applications for work order tracking and quality documentation, Proven ability to lead, train, and motivate cleaning teams in demanding operational environments, organizational skills with the ability to coordinate multiple cleaning activities simultaneously while maintaining quality standards, Experience conducting performance evaluations, managing disciplinary processes, and implementing staff development programs, Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders including cleaning staff, building occupants, contractors, and senior management, problem-solving capabilities with a proactive approach to identifying and resolving cleaning challenges before they impact service quality, Customer service orientation with the ability to handle complaints professionally and implement effective solutions, Ability to perform physical inspections throughout multi-story facilities, including climbing stairs and accessing all areas requiring cleaning oversight
Nice to Have
Familiarity with green cleaning practices and sustainable cleaning product alternatives
What You'll Do.
Overseeing comprehensive cleaning operations at a designated site
ensuring the delivery of exceptional cleaning standards
Direct and oversee all cleaning operations including daily maintenance cleaning
deep cleaning programs
specialized surface treatments
and periodic intensive cleaning projects
Develop and implement cleaning schedules
Monitor cleaning quality through systematic inspections
and standardized assessment protocols
Establish and maintain rigorous cleaning quality standards
Conduct regular quality audits
Implement corrective action protocols
Supervise and develop on-site cleaning staff
providing hands-on training in proper cleaning techniques
and safety procedures
Create detailed work assignments
Conduct regular performance evaluations
Manage relationships with cleaning contractors and suppliers
Monitor contractor performance
Coordinate with procurement teams on cleaning supply orders
equipment maintenance contracts
and specialized cleaning services
Oversee the selection
and maintenance of cleaning equipment
Ensure all equipment is properly maintained
Evaluate new cleaning technologies and methodologies
Manage the safe storage
and application of cleaning chemicals
Ensure all cleaning staff are properly trained in chemical handling procedures and equipped with appropriate personal protective equipment
Maintain accurate chemical inventory records
Implement and oversee enhanced cleaning and disinfection protocols
Adapt cleaning procedures as necessary
Coordinate with health and safety teams
Supervise waste collection
and disposal operations
Monitor waste management contractor performance
Serve as the primary point of contact for cleaning-related concerns
responding promptly to service requests and occupant feedback
Communicate proactively about planned cleaning activities
temporary service modifications
and any issues that might impact building operations
Develop positive relationships with facility managers
tenant representatives
and building occupants
How You'll Work.
Team & Collaboration
working directly with cleaning teams to address deficiencies; Coordinate with procurement teams; Coordinate with health and safety teams; Communicate proactively about planned cleaning activities; Develop positive relationships with facility managers, tenant representatives, and building occupants
Communication Scope
Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders including cleaning staff, building occupants, contractors, and senior management; Customer service orientation with the ability to handle complaints professionally and implement effective solutions; Communicate proactively about planned cleaning activities, temporary service modifications, and any issues that might impact building operations
Process & Methodology
Develop and implement cleaning schedules, coordinate multiple cleaning activities simultaneously
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Soft Services Manager - Site Based** ## **Position Overview** The Soft Services Manager is responsible for overseeing comprehensive cleaning operations at a designated site, ensuring the delivery of exceptional cleaning standards that create a healthy, safe, and welcoming environment for all building occupants. This role emphasizes cleaning service excellence while maintaining oversight of supporting soft services including waste management, pest control and specialized cleaning requirements. ## **Key Responsibilities** **Cleaning Operations Management** Direct and oversee all cleaning operations including daily maintenance cleaning, deep cleaning programs, specialized surface treatments, and periodic intensive cleaning projects. Develop and implement cleaning schedules that optimize coverage while minimizing disruption to building operations. Monitor cleaning quality through systematic inspections, occupant feedback, and standardized assessment protocols to ensure consistently high standards across all areas. **Quality Control & Standards** Establish and maintain rigorous cleaning quality standards aligned with industry best practices and client expectations. Conduct regular quality audits using detailed checklists and photographic documentation to track performance trends. Implement corrective action protocols for areas not meeting standards, working directly with cleaning teams to address deficiencies a
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