Jll
SoftServicesManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Soft Services Manager at Jll. Skills: operational leadership, account support, vendor management, team coordination, compliance, quality assurance. Lead day-to-day soft services operations including cleaning, pest control and landscaping, ensuring alignment with client expectations and JLL service standards. Support the Account Manager in strategic planning, budget management, and performance reporting for all soft services within the portfolio”
What You'll Achieve.
ensure seamless client satisfaction; ensure alignment with client expectations and JLL service standards; ensure documentation is current, accessible, and aligned with operational realities; ensure integrated facility management during projects or building events; Ensure all soft services comply with local regulations, client requirements, and JLL standards; track corrective actions to closure
Industry & Context.
Excellent problem-solving and decision-making comfortable working autonomously within defined parameters; Analyze service delivery data to identify trends, risks, and opportunities for present findings and recommendations to the Account Manager; Implement corrective action plans when standards are not met
What They're Looking For.
Must Have
Minimum 4-5 years of experience in facilities management or equivalent industries, Proven track record of managing multiple vendors and service contracts simultaneously, Strong leadership and people management skills, with the ability to motivate and develop team members, Excellent problem-solving and decision-making comfortable working autonomously within defined parameters, Exceptional organizational skills with the ability to prioritize competing demands in a fast-paced environment, High level of professionalism, discretion, and diplomacy when handling confidential or sensitive matters, Proactive, positive attitude with a customer-first mindset, interpersonal and communication able to influence and build relationships at all levels, Business-level fluency in both English and Japanese (written and verbal), understanding of contract management, budgeting, and financial tracking
Nice to Have
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.
What You'll Do.
Lead day-to-day soft services operations including cleaning
pest control and landscaping
ensuring alignment with client expectations and JLL service standards
Support the Account Manager in strategic planning
and performance reporting for all soft services within the portfolio
Independently manage client communications for soft services matters
acting as the primary point of contact and escalating only when necessary
and continuously improve Standard Operating Procedures for all soft services
ensuring documentation is current
and aligned with operational realities
Analyze service delivery data to identify trends
and opportunities for present findings and recommendations to the Account Manager
Organize and maintain comprehensive documentation systems
including contract files
and performance reports
Oversee soft services vendors
performance monitoring
and contract compliance if change is requried
Lead vendor negotiations for scope changes
and service level agreements under the guidance of the Account Manager
Conduct regular vendor performance reviews and implement corrective action plans when standards are not met
Build and maintain vendor relationships to ensure responsiveness
and cost-effectiveness
and provide feedback to ensure efficient workflow and professional development
Coordinate with the hard services team and project delivery teams to ensure integrated facility management during projects or building events
Ensure all soft services comply with local regulations
Conduct regular site inspections and quality document findings and track corrective actions to closure
Maintain up-to-date knowledge of industry best practices and regulatory changes affecting soft services
How You'll Work.
Team & Collaboration
cross-functional coordination; Support the Account Manager in strategic planning, budget management, and performance reporting; Independently manage client communications for soft services matters, acting as the primary point of contact and escalating only when necessary; Coordinate with the hard services team and project delivery teams to ensure integrated facility management during projects or building events; Build and maintain vendor relationships to ensure responsiveness, innovation, and cost-effectiveness; Assign tasks, monitor progress, and provide feedback to ensure efficient workflow and professional development
Communication Scope
Business-level fluency in both English and Japanese (written and verbal); Independently manage client communications for soft services matters, acting as the primary point of contact and escalating only when necessary; interpersonal and communication able to influence and build relationships at all levels
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a **Soft Services Manager** , lead and oversee the delivery of non-technical facility services while supporting the Account Manager in strategic planning, vendor management, and operational excellence. This role requires autonomous decision-making, team coordination, and the ability to manage multiple service lines to ensure seamless client satisfaction. **Duties & Responsibilities** **Operational Leadership & Account Support** * **Lead day-to-day soft services operations** including cleaning, pest control and landscaping, ensuring alignment with client expectations and JLL service standards * Support the Account Manager in strategic planning, budget management, and performance reporting for all soft services within the portfolio * **Independently manage client communications** for soft services matters, acting as the primary point of contact and escalating only when necessary * Develop, implement, and continuously improve Standard Operating Procedures for all soft services, ensuring documentation is current, accessible, and aligned with operational realities * **Analyze service delivery data** to identify trends, risks, and opportunities for improvement; present findings and recommendations to the Account Manager * Organize and maintain comprehensive documentation systems, including contract files, vendor agreements, and performance reports **Vendor & Contractor Management** * **Oversee soft services vendo
Applying for this Soft Services Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.