Jll
SoftServicesManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Soft Services Manager at Jll. Skills: soft services operations, vendor management, client relationship management, continuous improvement. Deliver exceptional soft services operations. Serve as primary operational leader for non-technical facility services”
What You'll Achieve.
delivering exceptional soft services operations; ensuring seamless delivery of janitorial, workplace experience, pest control, shipping & receiving, landscape, café operations, and OP/MAC services; maintaining the highest standards; demonstrating the value of integrated facility management; enhancing productivity and wellbeing; protecting the research environment; ensuring secure handling, proper chain of custody, and coordination with research teams on time-sensitive materials; ensuring food quality, health compliance, and alignment with employee wellness initiatives; optimize costs; demonstrate value to the client; waste reduction; recycling; green product selection; foster operational excellence culture; demonstrating service performance and continuous improvement
Industry & Context.
Proven problem-solving abilities; crisis management skills; sound judgment under pressure; Analytical mindset; data-driven decision-making approach
Candidates must be authorized to work in the United States without sponsorship, This position does not provide visa sponsorship
What They're Looking For.
Must Have
Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field required, Minimum 7-10 years of progressive facilities management experience with at least 5 years in supervisory or management roles overseeing multiple service disciplines, Demonstrated success managing complex vendor relationships, multi-million dollar budgets, and client-facing service delivery in integrated facility management environments, Comprehensive understanding of soft services operations including janitorial standards for specialized environments, food service management, logistics operations, integrated pest management, landscape management, and workplace experience programming, Knowledge of OSHA regulations, environmental compliance, pharmaceutical industry standards, and contract management principles, Understanding of integrated facility management service delivery models, Exceptional client relationship management and customer service orientation, leadership and team development abilities with experience managing in matrix organizations, Excellent vendor management, contract administration, and negotiation skills, budget management and financial acumen with P&L accountability, Outstanding communication skills with ability to interact effectively with all organizational levels from researchers to C-suite executives, Proven problem-solving abilities and crisis management skills with sound judgment under pressure, project management capabilities with ability to manage multiple priorities simultaneously, Analytical mindset with data-driven decision-making approach, Proficiency in Microsoft Office Suite, facilities management software platforms, and business intelligence tools, Commitment to continuous improvement and operational excellence
Nice to Have
Experience in third-party facility management, contract services, or outsourced operations, Experience in research, laboratory, pharmaceutical, or healthcare environments, Proficiency with computerized maintenance management systems (CMMS) such as Corrigo, Maximo, or similar platforms, Familiarity with JLL systems and processes, Certified Facility Manager (CFM), Facility Management Professional (FMP), or other relevant professional certifications, Experience with JLL systems, processes, and service delivery methodologies, Knowledge of laboratory operations, cleanroom protocols, and pharmaceutical manufacturing environments, LEED certification or sustainability credentials, Experience implementing technology solutions for service delivery optimization, Previous experience working on Johnson & Johnson accounts or similar pharmaceuticaliotech clients
What You'll Do.
Deliver exceptional soft services operations
Serve as primary operational leader for non-technical facility services
Manage multiple service providers
Build client relationships
Drive continuous improvement
Develop comprehensive soft services strategies
Create operational roadmaps
Direct janitorial services
Manage subcontractors
Implement specialized cleaning protocols
Oversee campus amenity spaces
Manage employee engagement initiatives
Administer pest control programs
Manage campus receiving operations
Ensure secure handling
Direct grounds maintenance
Oversee campus café operations
Manage soft services subcontractors
Develop and control annual budgets
Ensure OSHA and pharmaceutical industry compliance
Implement sustainability initiatives
Lead and develop JLL staff
Foster operational excellence culture
Provide comprehensive reporting
How You'll Work.
Team & Collaboration
Serve as primary JLL contact for Johnson & Johnson campus leadership; Conduct regular performance reviews; Address stakeholder needs; Ensure alignment between JLL service delivery and client objectives; Partner with Johnson & Johnson stakeholders; Coordinate with research teams; Manage in matrix organizations
Communication Scope
Outstanding communication skills; ability to interact effectively with all organizational levels
Process & Methodology
project management capabilities, manage multiple priorities simultaneously
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Soft Services Manager - JLL** **What this job involves -** The Soft Services Manager, as part of Jones Lang LaSalle's Integrated Facility Management team, is responsible for delivering exceptional soft services operations at the Johnson & Johnson La Jolla Research & Development Campus. This role serves as the primary operational leader for all non-technical facility services, ensuring seamless delivery of janitorial, workplace experience, pest control, shipping & receiving, landscape, café operations, and OP/MAC services that support Johnson & Johnson's mission of innovation and discovery. The position requires a dynamic leader who can balance JLL operational excellence standards with Johnson & Johnson's expectations, managing multiple service providers while maintaining the highest standards befitting a premier pharmaceutical research facility. As the face of JLL soft services on campus, this role builds strong client relationships, drives continuous improvement, and demonstrates the value of integrated facility management. **What your day-to-day will look like:** * Client Relationship Management: Serve as primary JLL contact for Johnson & Johnson campus leadership, conducting regular performance reviews, addressing stakeholder needs, and ensuring alignment between JLL service delivery and client objectives. * Strategic Program Leadership: Develop comprehensive soft services strategies with KPIs and service
Applying for this Soft Services Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.