Jll
SoftServiceExecutive
Neural analysis suggests this role is
optimal for Mid candidates.
“Soft Service Executive at Jll. Skills: Facilities management, Service delivery, Vendor management. Oversee daily facility operations. Ensure administrative functions coverage”
What You'll Achieve.
Enhance end-user satisfaction; Meet user satisfaction standards; Achieve key performance metrics; Meet service level agreements
Industry & Context.
Issue identification; Problem resolution
Rotational shifts, 6 days per week, Maximum 1 month notice period
What They're Looking For.
Must Have
Graduate degree, 4-5 years in relevant field, Graduate degree in Business, Hotel Management, Building Management, or related field, Minimum 4-5 years of experience in facilities management, Knowledge of property operations, Demonstrated understanding of occupational safety standards, Demonstrated understanding of client-focused operations, Proven track record in team leadership and management, Ability to develop and implement improvement initiatives
What You'll Do.
Oversee daily facility operations
Ensure administrative functions coverage
Ensure security protocols coverage
Ensure facility services coverage
Maintain JLL's service delivery standards
Drive continuous process improvements
Manage all facilities management requirements
Provide full administrative support
Ensure timely completion of soft services reports
Maintain JLL's quality benchmarks
Serve as primary point of contact for escalations
Monitor helpdesk service requests
Provide guidance to helpdesk operators
Guarantee immediate attention to priority calls
Plan arrangements for client conferences
Plan arrangements for meetings
Plan arrangements for VIP visits
Oversee mailroom operations
Resolve mailroom escalations
Provide supervisory guidance to mailroom executives
Ensure visitors receive prompt service
Ensure visitors receive professional service
Ensure front office operations run smoothly
Conduct regular inspections of reception areas
Conduct regular inspections of lobbies
Maintain high housekeeping standards
Ensure newspapers and magazines are stocked
Supervise housekeeping services
Conduct pre-shift briefings with housekeeping staff
Communicate daily priorities to housekeeping staff
Inspect housekeeping staff presentation
Inspect housekeeping staff attendance
Coordinate with housekeeping supervisors
Address housekeeping concerns
Communicate housekeeping priorities
Monitor indoor plant maintenance
Take corrective action for plant maintenance
Oversee pantry equipment operations
Oversee reprographic equipment operations
Identify and resolve equipment issues
Conduct regular facility walkthroughs
Identify housekeeping concerns during walkthroughs
Implement corrective measures for housekeeping
Prepare weekly shift rosters for housekeeping
Ensure teams understand responsibilities
Ensure teams understand deliverables
Coordinate FM supply requirements
Ensure timely availability of supplies
Adhere to JLL reporting standards
Adhere to procedural requirements
Maintain vendor compliance audit records
Communicate all incidents
Communicate significant operational issues
Participate in emergency evacuation procedures
Participate in crisis management protocols
Participate in business continuity planning
Proactively monitor health and safety concerns
Address health and safety concerns
Monitor facilities budgets
Ensure adequate supplies for operations
Verify vendor invoice processing compliance
Conduct routine service audits
Maintain team performance standards
Prepare stock reports
Prepare meeting minutes
Prepare monthly management reports
Address challenging issues proactively
Identify opportunities for operational improvements
Collaborate with team to achieve KPIs
Collaborate with team to meet SLAs
How You'll Work.
Team & Collaboration
Cross-functional teams; With Facilities Manager; With Assistant Facilities Manager
Communication Scope
Reporting skills; Interpersonal skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JOB DESCRIPTION: **Position:** Soft Service Executive **Account Management – Work Dynamics (APC/India, Bangalore)** **Position Details:** **Designation:** Soft Service Executive **Work Location:** Bengaluru **Required Education:** Graduate degree (mandatory) **Required Experience:** 4-5 years in relevant field **Working Hours:** Rotational shifts **Working Days:** 6 days per week **Notice Period Requirement:** Maximum 1 month **Role Overview:** **Managing Facility Operations** * In partnership with the Facilities Manager and Assistant Facilities Manager, you will oversee daily facility operations, ensuring comprehensive coverage of administrative functions, security protocols, and facility services. * Your focus will be on maintaining JLL's service delivery standards while driving continuous process improvements to enhance end-user satisfaction. **Key Responsibilities:** **Facilities Management & Administration** * Manage all facilities management requirements at the location, providing full administrative support to the FM team. * Ensure timely and accurate completion of soft services reports while maintaining JLL's quality benchmarks. **Service Delivery & Escalation Management** * Serve as the primary point of contact for all FM-related escalations. * Monitor helpdesk service requests to ensure prompt customer response. * Provide guidance to helpdesk operators on escalated matters and guarantee immediate att
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