Jll
SoftFMManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Soft FM Manager at Jll. Skills: Soft Facilities Management, vendor management, stakeholder management, operational excellence, cost management. Lead the delivery of all soft FM services on site — including cleaning, catering, pest control, and waste management — ensuring consistent quality and adherence to service standards. Manage and develop relationships with on-site vendors and contractors, conducting regular inspections and performance reviews to uphold contractual commitments”
What You'll Achieve.
ensuring every aspect of the workplace environment meets the highest standards; driving service excellence across the site; shaping the day-to-day experience of a dynamic corporate environment; contributing to JLL's reputation for operational excellence; creating workplaces where people want to be; ensuring consistent quality and adherence to service standards; uphold contractual commitments; ensuring accurate budgeting, forecasting, and timely reporting; continuously raising operational standards across the site; anticipates and exceeds client expectations; ensure Service Level Agreement targets are consistently achieved; ensuring full compliance with JLL's business conduct, policies, and operational guidelines
Industry & Context.
resolve issues independently
What They're Looking For.
Must Have
A solid background in Soft Facilities Management within a corporate, high-profile, or hospitality-driven environment, working knowledge of catering, cleaning, and waste management operations and vendor management practices, Commercial awareness with the ability to manage budgets, drive efficiencies, and deliver value through procurement, A proactive, hands-on mindset — someone who leads by example and supports their team when needed, Excellent communication and stakeholder management skills, with a professional, friendly, and welcoming presence, organisational skills and the ability to prioritise a busy and varied workload, Sharp attention to detail combined with the initiative to spot opportunities and resolve issues independently, English knowledge, Confident IT skills, including Outlook, Excel
Nice to Have
a technical FM or Project Management qualification is a plus
What You'll Do.
Lead the delivery of all soft FM services on site — including cleaning
and waste management — ensuring consistent quality and adherence to service standards
Manage and develop relationships with on-site vendors and contractors
conducting regular inspections and performance reviews to uphold contractual commitments
Assist in the procurement of vendors
Oversee financial processes related to soft FM operations
ensuring accurate budgeting
Identify and implement cost-saving initiatives while continuously raising operational standards across the site
Deliver superior customer service that anticipates and exceeds client expectations
acting as a key point of contact for soft services
Produce regular reporting packages
track Key Performance Indicators
and ensure Service Level Agreement targets are consistently achieved
Apply established escalation and incident reporting procedures
ensuring full compliance with JLL's business conduct
and operational guidelines
How You'll Work.
Team & Collaboration
Manage and develop relationships with on-site vendors and contractors; Excellent communication and stakeholder management skills; supports their team when needed
Communication Scope
Excellent communication and stakeholder management skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Location:** Ullo **Reporting to:** Integrated Facilities Manager ** About the Role** Join JLL as a Soft Facilities Manager and take ownership of the soft services experience at one of our high-profile client sites. In this role, you'll lead the delivery of catering, cleaning, waste management, and pest control services, ensuring every aspect of the workplace environment meets the highest standards. You'll act as a trusted partner to our client, managing vendor performance, optimizing costs, and driving service excellence across the site. This is an opportunity to shape the day-to-day experience of a dynamic corporate environment while contributing to JLL's reputation for operational excellence. If you thrive in a fast-paced setting and take pride in creating workplaces where people want to be, we'd love to hear from you. **** **What You 'll Do** * Lead the delivery of all soft FM services on site — including cleaning, catering, pest control, and waste management — ensuring consistent quality and adherence to service standards * Manage and develop relationships with on-site vendors and contractors, conducting regular inspections and performance reviews to uphold contractual commitments * Assist in the procurement of vendors * Oversee financial processes related to soft FM operations, ensuring accurate budgeting, forecasting, and timely reporting * Identify and implement cost-saving initiatives while continuou
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