Diverge Health
Healthcare
SocialServicesAdvocate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Social Services Advocate at Diverge Health. Skills: SSI/SSDI navigation, Case management, Patient advocacy. Conduct eligibility assessments. Gather information”
Industry & Context.
Authorized to work in US, No sponsorship required
What They're Looking For.
Must Have
2 years experience in social work, 2 years experience in case management, 2 years experience in disability advocacy, 2 years experience in public benefit navigation, Direct experience supporting SSI/SSDI applications, Current SOAR certification, Manage active caseload efficiently, Move cases forward at volume, Maintain high-quality work, Support patients with complex needs, Knowledge of SSA procedures, Knowledge of DDS procedures, Knowledge of documentation standards, Knowledge of application processing, Proficiency in virtual patient engagement, Written communication skills, Familiarity with trauma-informed care, Familiarity with motivational interviewing, Familiarity with recovery-oriented approaches, Comfort working with technology tools
Nice to Have
Bachelor's degree in Social Work, Master's degree in Social Work, Bachelor's degree in Psychology, Master's degree in Psychology, Bachelor's degree in Public Health, Master's degree in Public Health, Bachelor's degree in human services, Master's degree in human services, Experience working with SSA, Experience working with DDS, Experience with similar government institutions, Familiarity with AI tools for document review, Familiarity with AI tools for clinical summarization
What You'll Do.
Conduct eligibility assessments
Request medical records
Compile medical records
Review medical records
Prepare medical summary reports
Serve as SSA Representative
Manage outreach calls
Provide status updates
Address patient questions
Coordinate with specialists
Coordinate with health coaches
Handle administrative responsibilities
Share patient insights
Contribute to process development
How You'll Work.
Team & Collaboration
Internal teams; Patient Enrollment Specialists; Health Coaches
Communication Scope
Written communication; Status updates
Full Job Description
At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. We are seeking a Social Services Advocate to join our team! This is an opportunity for someone who is compassionate, efficient, and deeply committed to helping patients access the benefits and support they deserve. As a Social Services Advocate at Diverge, you will play a meaningful role in one of our newest and most impactful programs — helping Medicaid patients navigate the SSI and SSDI application process at a critical moment in their lives. You are someone who brings both heart and hustle to the work: you understand that behind every application is a real person waiting on a real outcome, and you hold yourself to a high standard of quality without letting perfect be the enemy of progress. You thrive in early-stage environments where the work is still taking shape, and you bring the kind of ownership and reliability that helps a young program find its footing. What You'll Do As a Social Services Advocate, you will serve as a trusted guide for patients navigating the disability benefits process — conducting eligibility assessments, gathering and submitting documentation, and staying by their side through the full application journey. You will manage an active caseload across multiple markets, working with the focus and efficiency needed to move patients through the process at meaningful volume without sacrificing the quality and
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