Roche
SocialMediaSpecialist(CommunityManagement)
“Social Media Specialist (Community Management) at Roche. Skills: Social Media Management, Community Management, Digital Engagement. Monitor and reply to customer queries. Cultivate and manage online communities”
What You'll Achieve.
Orchestrating digital engagement; Shaping the presence of Roche across various social media platforms; Supporting and enhancing global social media channels; Enhancing external audience interactions; Managing and growing online presence; Fostering a vibrant community; Driving engagement; Ensuring positive and productive community interactions; Strengthen digital presence; Ensure innovative approaches
Industry & Context.
Handling complex issues independently
What They're Looking For.
Must Have
Bachelor's degree, 3 to 5 years of experience in global social media management, Proficient in channel management, Proficient in audience-centric strategies, Proficient in social media tools, Experience managing agencies, Experience with advertisement platforms, Experience in social metrics, Experience in content strategies for major platforms, Experience in project management, Excellent German communication, Excellent English communication, Creative thinking for innovative content, Interpersonal skills for teamwork, Skilled in conflict resolution, Skilled in community moderation, Skilled in handling complex issues independently, Quick learner, Flexible with tools, Adept at adopting new technologies
Nice to Have
Experience in managing executive profiles
What You'll Do.
Monitor and reply to customer queries
Cultivate and manage online communities
Moderate interactions
Foster meaningful engagement
Build relationships with executive community
Build relationships with influencers
Build relationships with brand advocates
Build relationships with partners
Amplify brand messaging
Proactively manage social media issues
Implement crisis communication plans
Recommend improvements to digital presence
Identify process enhancements
Coach junior colleagues
Establish process governance principles
Maintain proper documentation
How You'll Work.
Team & Collaboration
Working very closely with Digital Communications Engagement Managers and their stakeholders; Cooperating, debating, making decisions, celebrating successes and having fun as a team
Communication Scope
German; English
Process & Methodology
Project management
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