BJAK
FinTech
SocialMedia&CommunityManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Social Media & Community Manager at BJAK. Skills: Social media management, Community management, Content strategy, Brand building. Execute social media strategy. Execute community strategy”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree in Marketing, 3–6+ years of experience in social media management, 3–6+ years of experience in community management, 3–6+ years of experience in digital marketing, Hands-on experience managing brand social media accounts, Hands-on experience managing corporate social media accounts, Understanding of social media platforms, Understanding of content trends, Understanding of analytics tools
Nice to Have
Grow into a regional role, Grow into a strategic role
What You'll Do.
Execute social media strategy
Execute community strategy
Manage daily content publishing
Manage content scheduling
Manage content optimization
Engage with audiences
Respond to community discussions
Build online communities
Nurture online communities
Collaborate with copywriters
Collaborate with designers
Collaborate with video teams
Deliver platform-native content
Identify cultural moments
Support storytelling initiatives
Humanize BJAK's brand
Simplify financial topics
Track social media performance
Monitor social media performance
Identify improvement opportunities
Prepare performance reports
Optimize future content
Optimize future campaigns
Support integrated marketing campaigns
Support product launches
Support brand initiatives
Coordinate with influencers
Coordinate with creators
Coordinate with agency partners
Monitor brand mentions
Monitor conversations
Protect online reputation
Coordinate with Customer Support teams
Address customer inquiries
Address customer complaints
Escalate potential issues
Escalate sensitive conversations
How You'll Work.
Team & Collaboration
Work with Marketing teams; Work with Brand teams; Work with PR teams; Work with Customer Support teams; Work with Product teams
Communication Scope
Storytelling
Full Job Description
Build Engagement. Grow Communities. Strengthen Brand Trust. ABOUT BJAK We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient. We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region. We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI. Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission. WHAT WE’RE LOOKING FOR We’re looking for a Social Media & Community Manager who is creative, hands-on, and data-driven to manage BJAK’s day-to-day social media presence and online communities. This role focuses on executing social strategies, growing engaged communities, driving organic performance, and maintaining a strong, authentic brand voice across platforms. You will work closely with Marketing, Brand, PR, and Customer Support teams to ensure consistent and impactful communication. WHAT YOU’LL DO Social Media & Community Execution - Execute BJAK’s social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels. - Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance. - Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on-brand manner. - Build and nurture BJAK’s online communities to drive trust, loyalty, and advocacy. Content & Organic Growth - Collaborate with copywriters, designers, and video teams to deliver high-quality, platform-native content. - Identify trends, formats, and cultural
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