Marksman Security LLC
SOCSecurityOfficer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SOC Security Officer at Marksman Security LLC. Monitor emergency alarm signals. Respond to alarm signals”
Industry & Context.
Troubleshooting; Prioritize facts; Make sound judgements
Sit for long periods, Remain stationary 50%, Rotating shifts, Weekends, Holidays, Work overtime, Report for emergencies
What They're Looking For.
Must Have
Customer service experience, Alarm monitoring experience, Dispatch center operator experience, Type at least 35 WPM, Spelling and grammatical skills, Excellent oral communications, Computer skills, Flexibility in hours, Ability to work overtime, Ability to multi-task, Limited supervision, Strict attention to detail, Follow-through
Nice to Have
Knowledge of personal security, Knowledge of customer relations, Knowledge of industrial security, Knowledge of communication appliances, Active Security Level 2 License
What You'll Do.
Monitor emergency alarm signals
Respond to alarm signals
Provide support on arming systems
Provide support on disarming systems
Maintain confidentiality of information
Handle confidential information
Maintain sensitive information
Communicate with internal customers
Communicate with external customers
Follow departmental policies
Follow company policies
Complete equipment checks
Answer multiple telephone lines
Gather information from callers
Prioritize facts from callers
Troubleshoot caller issues
React to emergency situations
Provide technical support
Follow service procedures
Follow inspection procedures
Analyze customer inquiries
Determine course of action
Follow-up on customer expectations
Maintain building security
Maintain Security Operations Center operations
Provide a safe environment
Provide a productive environment
Conduct day-to-day interactions
Monitor on-shift activities
Ensure compliance to procedures
Ensure compliance to processes
Give relevant direction to employees
Give relevant direction to customers
Give relevant direction to contractors
Give relevant direction to visitors
Determine course of action for incidents
Monitor security related signals
Verify security related signals
Process security related signals
Monitor incoming alarms
Verify incoming alarms
Process incoming alarms
Monitor incoming telephone calls
Verify incoming telephone calls
Process incoming telephone calls
Notify proper authorities for alarms
Notify key personnel for alarms
Troubleshoot security system failures
Troubleshoot appliance failures
Initiate fixes for failures
How You'll Work.
Communication Scope
Oral communications
Full Job Description
Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! This position is responsible for compliance to procedures and processes for all on-shift activities that occur and gives relevant direction and determines course of action to employees, customers, contractors and visitors, prior to, during, and after occurrence of a crime, disturbance, and/or emergency, via radio, telephone, and audio/video review at various company owned facilities. Monitors, verifies, and processes all incoming security related signals, alarms, and telephone phone calls received at the 24/7/365 proprietary ETP Security Operations Center. Verifies alarms and notifies the proper authorities (police, fire, emergency services) and/or key personnel based on the type of alarm signal or phone call processed. Troubleshoots security system and related appliance failures and initiates fixes and generates work orders as needed. Essential Duties and Responsibilities: • Monitor and respond appropriately to a variety of emergency alarm signals. Response must be timely and accurate, with particular attention given to general procedures and special instructions. • Interacts routinely with personnel to provide support on arming and disarming security systems. Maintains the confidentiality of privi
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