SOCOperator

Job Description: Security Operations Center (SOC) Operator Position Title: Security Operations Center (SOC) Operator Location: Louisville KY Shift: Rotating schedules. Flexibility is needed for this role Applications submitted without a resume will not be advanced to the next stage. A current and up to date resume is required for consideration. Position Summary: The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. Answer routine and emergency calls and monitor alarms, surveillance cameras, access control systems, and duress alerts. Use security monitoring tools to identify and assess potential threats and risks. Coordinate responses to emergencies, including medical incidents, safety concerns, natural disasters, and security events by dispatching appropriate personnel such as security officers, facilities staff, police, fire, and EMS. Maintain accurate records of communications, incidents, and security activities. Handle sensitive information with discretion while maintaining confidentiality and information security standards. Conduct video investigations, document findings, and provide timely updates to stakeholders. Document all reported incidents and ensure proper notification, escalation, and follow-up actions. Monitor and report issues affecting SOC systems and equipment. Coordinate on-site security responses using surveillance and intrusion detection technologies. Track severe weather conditions and provide timely alerts regarding potential impacts to personnel and operations. Monitor nearby police, fire, or other emergency incidents and communicate relevant information to