Endava
Information Technology And Services
SOCManager(SecurityOperationsCenter)
Neural analysis suggests this role is
optimal for mid candidates.
“SOC Manager (Security Operations Center) at Endava. Skills: SOC management, security operations, incident response, people leadership, stakeholder management. Lead the day-to-day operations of a global 24/7 multi-client SOC environment. Ensure high-quality security monitoring, incident response, escalation management, and service delivery activities”
What You'll Achieve.
ensuring consistent, high-quality security operations delivery; drive operational excellence; team development; customer engagement; ongoing evolution of SOC capabilities and services; high-quality security monitoring, incident response, escalation management, and service delivery activities; operational alignment, service consistency, and effective collaboration across regions; continued evolution of detection and response capabilities across the SOC service; effective service delivery, operational governance, and customer engagement
Industry & Context.
incident response; escalation management; major security incidents
global 24/7 Security Operations Center, follow-the-sun model
What They're Looking For.
Must Have
Proven experience leading or managing a SOC or security operations function, including incident response, monitoring, and operational oversight, understanding of core security operations concepts, including SIEM, SOAR, EDR/XDR, threat monitoring, vulnerability management, and security incident management, Experience with cloud security technologies and platforms (Azure, AWS, GCP), Experience managing operational processes, priorities, and service levels within a fast-paced environment, Proven people management and leadership capability, including coaching, mentoring, and team development, communication and stakeholder management skills, with the ability to engage effectively with both technical and non-technical audiences, Experience driving operational improvements, process optimisation, or automation initiatives, Good understanding of security and governance principles, including exposure to frameworks such as ISO 27001, NIST, SOC2, and ITIL, Relevant cybersecurity or IT experience, supported by industry certifications or equivalent practical experience
Nice to Have
Experience managing a 24x7 MSSP or multi-tenant SOC environment, Experience with SOAR, threat intelligence, or advanced detection engineering capabilities, Exposure to customer-facing managed security services, including service reviews and commercial awareness, Higher-level certifications such as CISSP, CISM, GIAC, SANS or cloud security certifications, Experience supporting audits, compliance activities, or regulated environments, Experience building or maturing SOC operating models and governance processes
What You'll Do.
Lead the day-to-day operations of a global 24/7 multi-client SOC environment
Ensure high-quality security monitoring
escalation management
and service delivery activities
Coordinate operational activities across distributed SOC teams in Europe and APAC within a follow-the-sun operating model
Manage operational escalations and major security incidents
Contribute to the ongoing development and maturity of SOC processes
reporting capabilities
and operational practices
Collaborate with engineering
and other security teams
Own operational reporting
Participate in roadmap and capability planning discussions
Line manage SOC analysts and/or team leads
Build working relationships with customers and internal stakeholders
Support onboarding and transition activities for new managed security services customers
How You'll Work.
Team & Collaboration
Working closely with SOC analysts, engineers, customers, and internal stakeholders; Coordinate operational activities across distributed SOC teams; Collaborate with engineering, threat intelligence, and other security teams; Build working relationships with customers and internal stakeholders; Participate in operational reviews, governance discussions, incident communications, and service-related engagements
Communication Scope
communication and stakeholder management skills; ability to engage effectively with both technical and non-technical audiences; incident communications
Process & Methodology
managing operational processes, priorities, and service levels
Full Job Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. We are seeking an experienced SOC Manager to lead and support the day-to-day operations of a global 24/7 Security Operations Center within a managed security services environment. The role focuses on ensuring consistent, high-quality security operations delivery across distributed teams in Europe and APAC operating within a follow-the-sun model. Working closely with SOC analysts, engineers, customers, and internal stakeholders, the SOC Manager will drive operational excellence, team development, customer engagement, and the ongoing evolution of SOC capabilities and services. The ideal candidate combines strong security operations experience with people leadership, stakeholder management, and the ability to operate effectively in fast-paced, customer-facing environments. Experience working with multi-client SOC environments is highly beneficial. Responsibilities * Lead the day-to-day operations of a global 24/7 multi-client SOC environment, ensuring high-quality security monitoring, incident response, escalation management, and service delivery activities. * Coordinate operational activities across distributed SOC teams in Europe and APAC within a follow-the-sun operating model, supporting operational alignment, service consistency, and effective collaboration across regions. * Manage operational escalations and major security incidents, working closely with SOC analysts, engineers, and internal stakeholders. * Contribute to the ongoing development and maturity of SOC processes, tooling
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