SOCAnalyst

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence. ### Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios. ### About the Role As a SOC Analyst at Concord Servicing, you will be responsible for protecting our information systems and data against unauthorized access, modification, or destruction. Moreover, you will contribute to the design, implementation, and maintenance of our security posture, ensuring compliance with regulatory requirements and best practices in the industry. **Key Responsibilities:** * Monitor and inspect alerts to determine those requiring additional analysis or escalation * Triage issues, identify solutions, and escalate appropriately in a fast-paced environment * Review reported and quarantined emails, performing message searches, releases, and remediation; analyze for threats such as phishing and malware and escalate as necessary * Gather, report, and present metrics on security systems and incidents * Participate in security incident investigations, with opportunity to lead lower-severity cases as capability develops, and prepare reports on intrusions as needed * Act as point of contact for informat