United Overseas Bank
Financial Services
SO,BusinessEngagementManager,EmergingEnterprise
Neural analysis suggests this role is
optimal for Manager candidates.
“SO, Business Engagement Manager, Emerging Enterprise at United Overseas Bank. Attend inbound calls. Provide accurate information”
What You'll Achieve.
Maintain high service standards; Ensure all tasks completed within TAT; Ensure proper follow-up
Industry & Context.
What They're Looking For.
Must Have
Attend inbound calls, Provide accurate information, Resolve customer enquiries, Process inbound requests, Complete tasks within TAT, Maintain accuracy in documentation, Deliver high-quality customer experience, Build rapport with customers, Handle complaints professionally, Adhere to internal policies, Ensure compliance with audit, Maintain proper record-keeping
What You'll Do.
Provide accurate information
Resolve customer enquiries
Escalate complex cases
Process inbound requests
Ensure tasks completed within TAT
Maintain accuracy and completeness
Deliver high-quality customer experience
Build rapport with customers
Handle complaints professionally
Ensure proper follow-up
Adhere to internal policies
Ensure compliance with audit
Maintain proper record-keeping
Identify opportunities to improve workflow
Participate in process enhancement
How You'll Work.
Team & Collaboration
Collaborative working environment
Full Job Description
Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** ### **1\. Inbound Call Handling** * Attend to inbound calls from business customers in a professional and timely manner * Provide accurate information on banking products, services, and processes * Resolve customer enquiries efficiently while maintaining high service standards * Escalate complex cases to relevant stakeholders when required ### **2\. Task & Email Management** * Process inbound requests received via shared mailboxes (e.g., offering sheets, internet banking enquiries, loan-related matters) * Ensure all tasks are completed within agreed turnaround time (TAT) * Maintain accuracy and completeness in documentation and processing ### **3\. Customer Service Excellence** * Deliver a consistent and high-quality customer experience * Build strong rapport with customers through effective communication * Handle complaints professionally and ensure proper follow-up ### **4\. Operational Compliance** * Adhere to internal policies, procedures, and regulatory requirements * Ensure all transactions and processes comply with audit and risk guidelines * Maintain proper record-keeping and documentation ### **5\. Process Improvement & Team Support** * Identify opportunities to improve workflow and se
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