Lilly
Healthcare
Snr.PrincipalOperationsEngineer–IGATechlead
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“Snr. Principal Operations Engineer – IGA Tech lead at Lilly. Skills: Identity Governance, IAM Operations, Technical Leadership. Lead and direct the IGA Cork team. Manage day-to-day management and resolution of identity incidents”
What You'll Achieve.
Ensure secure and timely access; Ensure 24/7 operational resilience; Reduce risk; Achieve operational excellence; Ensure optimal operation; Restore services quickly; Enhance system efficiency; Reduce downtime; Prevent recurrence of issues
Industry & Context.
Troubleshoot issues; Root cause analysis; Problem resolution
On-call rotation, Two weekend shifts every 4–6 weeks, Support 'follow the sun' model
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Engineering or related technical field, 5+ years of experience in supporting, delivering and securing Identity and Access Management services, 5+ years of experience in Identity and Access Management with deep expertise in areas like identity provisioning, access management, identity governance and administration
Nice to Have
Experience in Microsoft Identity Manager, Entra ID, and SailPoint IIQ, Experience with IT service management (ITIL), Effective collaboration with other technical counterparts, Leaders and Stakeholders, to deliver and support IAM solutions, Ability to work with a distributed and virtual team, Critical thinking, analytical skills, and thought leadership, Excellent communication and presentation skills, and ability to adapt messaging for diverse audiences, An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls, Relevant certifications such as CISSP, CISM, or similar
What You'll Do.
Lead and direct the IGA Cork team
Manage day-to-day management and resolution of identity incidents
Ensure secure and timely access to enterprise resources
Manage and develop high-performing identity operations engineers
performance management and professional
Foster a culture focused on innovation
Cultivate a diverse and inclusive team
Keep abreast of the latest developments in IAM
Drive the adoption of innovative and creative solutions
Serve as technical lead and an escalation point
Provide technical leadership in execution and processes for
Manage incident management
problem resolution and
Support 24/7 services
Continuously monitor IAM identity governance systems performance and
Perform regular maintenance tasks
Respond promptly to system alerts and incidents
Implement solutions to restore services
Manage and maintain all components of IAM identity
Ensure systems are up-to-date with latest patches and
Analyze system performance metrics
Make recommendations for improvements
Implement changes to enhance system efficiency
Maintain detailed documentation of system configurations
Provide regular status updates and reports to management
Work closely with other IT teams
Ensure seamless operation of services
Communicate effectively to resolve issues and implement changes
Assess current system capacity
Plan for future growth
Ensure resources are allocated efficiently
Provide technical support to users
Support response to audit and compliance requests
Develop and implement solutions to resolve identified problems
Ensure solutions are tested and validated before deployment
Perform detailed root cause analysis
Develop and implement corrective actions
Proactively identify opportunities for process improvements
Implement best practices to enhance problem management processes
How You'll Work.
Team & Collaboration
Collaborate with Operations Manager; Collaborate with Service Leads; Collaborate with technical leads; Work with other IT teams; Work with developers; Work with stakeholders
Communication Scope
Presentation skills; Adapt messaging
Process & Methodology
Incident management, Change management, Problem management
Full Job Description
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly is a global healthcare leader dedicated to discovering and delivering life-changing medicines. Our Cork site is home to over 2,000 employees across 60+ nationalities, offering hybrid working, competitive benefits, and a strong commitment to diversity, equity and inclusion. We are seeking a Senior Principal Operations Engineer to lead and direct the IGA Cork team in the day-to-day management and resolution of identity incidents, ensuring secure and timely access to enterprise resources. This role includes participation in a structured **on-call rotation** covering the weekends and country holidays, to support our ‘follow the sun’ model across Kuala Lumpur, Cork and the U.S. IAM teams. The on-call responsibilities are designed to support critical operations and ensure timely resolution of issues outside standard working hours supporting 24/7 operational resilience. Team members will work**two weekend shifts** (Saturday & Sunday,) **every 4–6 weeks** on a rotating schedule for time on call and receive a fixed on-call allowance per day paid monthly in arrears. In addition to the on-call allowance, additional premiums for hours worked during the on-call period will apply at an hourly rate for each hour worked, paid monthly in arrears. **Why this role matters:** The This technical leadership role is responsible for the delivery and 24/7 support of Lilly’s Identity Governance platforms and services. You will own day-to-day
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