KnowBe4
Human Risk Management
Snr.Manager,CustomerImplementation
Neural analysis suggests this role is
optimal for Senior candidates.
“Snr. Manager, Customer Implementation at KnowBe4. Skills: Customer Implementation, Team Leadership, SaaS Platforms. Lead, mentor, and develop the Customer Implementation Specialist team. Drive the development and execution of scalable onboarding and implementation processes”
What You'll Achieve.
Ensure timely and successful customer go-lives; Enable customers to achieve their desired outcomes with our KnowBe4 platform; Continuously optimize the customer experience; Drive long-term success; Ensure continuous improvement; Deliver a seamless and unified customer experience; Enhance platform capabilities; Exceed targets
Industry & Context.
problem-solving skills; critical thinking skills
What They're Looking For.
Must Have
Proven leadership experience in customer implementation, solution architecture, or customer success within a B2B SaaS environment, understanding of customer onboarding processes, technical solution delivery, and customer lifecycle management, Demonstrated ability to build and scale high-performing teams, Excellent communication, stakeholder management, and problem-solving skills, Technical proficiency with SaaS platforms, APIs, and system integrations, Results-driven with a focus on delivering exceptional customer experiences, empathy for customers and passion for driving growth, Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives, verbal and written communications, critical thinking skills, High energy with ability to build, inspire and motivate teams to exceed targets, Excellent time management, prioritization and organization skills
What You'll Do.
and develop the Customer Implementation Specialist team
Drive the development and execution of scalable onboarding and implementation processes
Oversee the delivery of technical solutions and strategic guidance to customers
Monitor key performance metrics related to implementation timelines
Establish best practices and frameworks for technical solution delivery and implementation excellence
Serve as an escalation point for complex customer implementation and technical challenges
Drive alignment between the Implementation and Success Architecture teams
Advocate for customer needs and provide feedback to Product and Engineering teams
Foster a culture of innovation
and customer-centricity
How You'll Work.
Team & Collaboration
Work closely with their Director and internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience; Collaborate with the VP of Customer Success, Director and cross-functional teams to define and execute customer success strategies; Drive alignment between the Implementation and Success Architecture teams to deliver a seamless and unified customer experience; Provide feedback to Product and Engineering teams to enhance platform capabilities; Foster a culture of innovation, collaboration, and customer-centricity within the teams
Communication Scope
Excellent communication; verbal and written communications
Full Job Description
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet. The Snr. Manager, Customer Implementation will lead and oversee the Customer Implementation Specialist team within KnowBe4. This leadership role is responsible for driving seamless customer onboarding, ensuring technical excellence, and enabling customers to achieve their desired outcomes with our KnowBe4 platform. The Snr. Manager will work closely with their Director and internal stakeholders across Sales, Product, and Engineering to continuously optimize the customer experience and drive long-term success. Responsibilities: Lead, mentor, and develop the Customer Implementation Specialist team. Drive the development and execution of scalable onboarding and implementation processes to ensure timely and successful customer go-lives. Oversee the delivery of technical solutions and strategic guidance to customers throughout their lifecycle. Collaborate with the VP of Customer Success, Director and cross-functional teams to define and execute customer success strategies. Monitor key performance metrics related to implementation timelines, customer adoption, and satisfaction, ensuring continuous improvement. Establish best practices and frameworks for technical solution delivery and implementati
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