KnowBe4
Snr.CommunicationsManager
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“Snr. Communications Manager at KnowBe4. Skills: Executive Communications, Internal Communications, Employee Engagement, Event Communications. Manage all communication efforts for the Customer Success organization. Develop high-impact communications articulating strategy, priorities, and progress”
What They're Looking For.
Must Have
6–7+ years of professional experience in communications, Proven track record specifically supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations, Direct experience working with revenue-generating teams, Understanding of their unique operating cadence and priorities, Experience with G Suite (Gmail, Docs, Sheets, Slides), Experience with various communication platforms (Slack, LinkedIn), Bachelor’s degree in Communications, Journalism, Marketing, or a related field
What You'll Do.
Manage all communication efforts for the Customer Success organization
Develop high-impact communications articulating strategy
Create organizational announcements
Develop executive-ready presentations
Support speaking engagements
and thought leadership
Ensure clarity and consistency in leadership messaging
Own internal CS communications strategy
Drive CS-wide communications including newsletters and Slack messaging
Lead CS employee engagement initiatives
Enhance transparency and ensure understanding of complex initiatives
Lead communications strategy for CS-related event components
Develop presentations and talking points for CS leaders
Ensure CS messaging aligns with global priorities
Own CS-wide updates for Daily Briefings
Drive visibility of Customer Success through internal storytelling
Ensure awareness of CS initiatives and outcomes
Plan and execute targeted communications to existing customers
Ensure CS organization is informed on outgoing customer communications
How You'll Work.
Team & Collaboration
Partner with the Chief of Staff to develop communications; Partner with leadership and HR to enhance transparency; Partner with the broader company events team; Partner with cross-functional teams to ensure awareness; Partner with Marketing, Product, and Revenue leaders
Communication Scope
Executive communications; Internal communications; Employee engagement; Event communications; Companywide updates; Customer outreach; Product updates; Best practices; Value updates; Security updates; Change notices; Internal storytelling
Full Job Description
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. The Snr. Communications Manager, CS reports to the Chief of Staff to the CCO and manages all communication efforts for the Customer Success (CS) organization. This includes CS executive communications, internal CS communications and employee engagement, CS-related components for events/conferences, and companywide CS updates. This role requires a strong understanding of customer-facing, revenue-generating teams. The ideal candidate brings experience supporting Sales, Customer Success, or other go-to-market functions, with a clear understanding of how these teams operate, their cadence, and how to drive action through communication. Responsibilities: Executive Communications Strategic Partner: Partner with the Chief of Staff to develop high-impact communications that clearly articulate strategy, priorities, and progress. Leadership Messaging: Create organizational announcements, leadership messaging, and key updates. Narrative Development: Develop executive-ready presentations, talking points, and narratives for internal and external audiences. Visibility Support: Support speaking engagements, social media content (LinkedIn), and thought leadership opportunities for the CCO. Consistency: Ensure clarity and consistency in leadership messaging across all channels. Internal Customer Success Communications & Employee Engagement CS Al
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