DYOPATH
SNOCEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“SNOC Engineer at DYOPATH. Skills: incident response, monitoring, troubleshooting. Monitor and triage alerts. Perform initial troubleshooting”
What You'll Achieve.
maintain operational stability and service quality; Support operational reliability
Industry & Context.
problem‑solving
This role is open to applicants in Mexico only.
What They're Looking For.
Must Have
1+ years in SOC, NOC, help desk, or IT operations, Foundational understanding of networking, security concepts, and system administration, communication and documentation skills, Ability to follow structured processes and escalate appropriately, Eagerness to learn in a fast‑paced, collaborative environment
Nice to Have
CompTIA Network+ or Security+, CCNA, ITIL Foundations
What You'll Do.
Monitor and triage alerts
Perform initial troubleshooting
Follow established Standard Operating Procedures
Maintain accurate and thorough ticket documentation
Assist with updating SOPs
Perform initial review of security alerts
Assist with monitoring SIEM and EDR alerts
Follow predefined workflows for triage
Supports proactive security initiatives
Works with Engineer II team members
Collaborates with internal teams
How You'll Work.
Team & Collaboration
collaborate and strengthen operational excellence; Support operational reliability through consistency, communication, and teamwork; Works with Engineer II team members; Collaborates with internal teams
Communication Scope
communication and documentation skills
Full Job Description
Join Us as a SNOC Engineer I Are you motivated to begin or advance your career in technical operations, monitoring, and incident response? Do you enjoy problem‑solving, learning new technologies, and supporting reliable, secure operations? We are looking for a SNOC Engineer I who is eager to grow, collaborate, and strengthen operational excellence across security, network, systems, and cloud environments. Why You’ll Love Working Here Purposeful Work – Your contributions directly support the stability, availability, and security of systems used across the organization. Growth Saturday to Wednesday Pay Rate: MXN 34,000 (monthly) As a SNOC Engineer I, you will monitor network, system, and security alerts; perform first‑level troubleshooting; and escalate issues as needed to maintain operational stability and service quality. This role provides the foundation for progressing to SNOC Engineer II responsibilities. Your Mission as a SNOC Engineer I Monitor and triage alerts across security, network, systems, and cloud environments. Perform initial troubleshooting and document findings clearly. Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope. Follow established Standard Operating Procedures (SOPs) for routine tasks. Maintain accurate and thorough ticket documentation. Assist with updating SOPs and knowledge base articles. Support operational reliability through consistency, communication, and teamwork. Security Operations Responsibilities Performs initial review of security alerts and escalates indicators of compromise. Assists with monitoring SIEM and EDR alerts. Follows predefined workflows for triage and documentation. Supports proactive security initiatives through data collection and basic analysis. Works with Engineer II team members to learn investigative techniques. Collaborates with internal teams as directed for remediation actions. What You Bring to the Team Education & Certifications Associate’s degree in IT, Cybersecu
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