Manulife
Financial Services
SMTManager
Neural analysis suggests this role is
optimal for Senior candidates.
“SMT Manager at Manulife. Skills: Suspense account management, Process improvement, Team management. Oversee the team's balance sheet management process, ensuring quality and timeliness of account reconciliation and outage resolution.. Analyze suspense accounts using Cadency, ensuring accuracy and reproducibility of reconciliation processes.”
What You'll Achieve.
Maximize accuracy and efficiency of existing operations and financial management processes.; Strengthen financial control across the organization.; Drive continuous operational improvement.; Ensure quality and timeliness of account reconciliation and outage resolution.; Achieve KPI targets post-transfer.
Industry & Context.
Problem-solving; Root cause analysis (RCA); Data analysis
What They're Looking For.
Must Have
5+ years of experience in Finance/Accounting, Insurance Operations Management, or related fields, Practical knowledge of accounting balance reconciliation, Experience in data analysis, problem-solving, and root cause analysis, Experience as a team manager or people leader, High communication skills (collaboration with overseas teams), Experience in driving process improvement, standardization, and automation
Nice to Have
Practical experience with financial management or suspense account tools such as Cadency/TM1/SAP, Experience in process migration and management in a BPO environment, Project management skills (PMP or similar a plus), Stakeholder management experience in a global environment, Communication skills in Japanese and English
What You'll Do.
Oversee the team's balance sheet management process
ensuring quality and timeliness of account reconciliation and outage resolution.
Analyze suspense accounts using Cadency
ensuring accuracy and reproducibility of reconciliation processes.
Lead root cause analysis (RCA) and permanent corrective action (PCA) for significant discrepancies.
Review and make decisions on high-risk and complex cases
escalating to executive levels as needed.
Identify opportunities for rule automation and process improvement through pattern analysis.
Lead the proposal of new rules to Global COE and In-Market Operations (Snow requests).
Manage the measurement and improvement of new rules.
Develop and execute a roadmap for process standardization
and continuous improvement (CI).
Drive collaboration with domestic and international stakeholders
leading information sharing for problem resolution.
Ensure accountability in financial control and audit responses (internal/external).
Ensure quality of monthly/quarterly sign-offs and critical reports.
develop and execute improvement measures
and strengthen organizational response capabilities.
and support career development of team members.
Improve operational quality and productivity through coaching.
and operational planning.
Manage change management and new transfer processes.
Ensure smooth knowledge transfer with Shared Service Centers.
Manage the stabilization phase post-transfer
ensuring KPI achievement.
Oversee the systematization
and continuous update of process documentation.
How You'll Work.
Team & Collaboration
Collaborate with insurance operations, finance departments, and global partners.; Work with overseas teams.; Collaborate with Global COE and In-Market Operations.; Collaborate with domestic and international stakeholders.; Ensure smooth knowledge transfer with Shared Service Centers.
Communication Scope
High communication skills; Communication skills in Japanese and English
Process & Methodology
Project management skills (PMP or similar a plus)
Full Job Description
既存のオペレーションと財務管理プロセスの精度・効率を最大化するため、チームを統括しつつ、保険業務部門、ファイナンス部門、およびグローバルパートナーとの連携をリードするポジションです。 このチームの主な役割は、仮勘定管理における高度な分析、リスク管理、問題解決、プロセス最適化を主導し、組織全体の財務コントロール強化に貢献します。また、メンバー育成、業務基準の整備、自動化・標準化を通じ、継続的な業務改善を推進します。 **1.****サスペンス勘定および財務データ管理の統括** * チーム全体のバランスシート管理プロセスを監督し、勘定照合・アウトエイジ解消の品質と期限遵守を確保する * Cadencyを用いたサスペンス勘定の分析、照合プロセスの正確性・再現性を担保する * 重大な不整合（breaks / gaps / open items）に対し、根本原因分析（RCA）と恒久対応策（PCA）を主導 * 高リスク・複雑案件のレビューおよび意思決定を行い、必要に応じてエグゼクティブ層へエスカレーション **2.****プロセス改善と自動化の推進** * パターン分析を通じ、マッチングルール自動化や業務基準改善の機会を特定 * グローバルCOEやIn-Market Operationsとの連携による新ルール提案（SNowリクエスト）をリード * 新ルール導入後の効果測定と改善施策を管理 * 業務標準化、SOP整備、継続的改善（CI）のロードマップを策定し実行 **3.****ステークホルダーコミュニケーション & ガバナンス** * 国内外のステークホルダーとの協働を推進し、問題解決に必要な情報連携をリード * 財務統制、監査対応（内部・外部）において適切な説明責任を果たす * 月次・四半期のサインオフおよび重要レポートの品質確保 * リスク事象の管理、改善施策の策定と実行を主導し、組織としての対応力を強化 **4.****組織管理およびチーム育成** * チームメンバーの育成、パフォーマンス管理、キャリア開発支援 * コーチング、およびオペレーション品質・生産性の向上 * チームのワークロード管理、優先順位付け、運営計画の策定 * 変化管理（Change Management）や新規移管プロセスのマネジメント **5.****移管・トランジション管理** * Shared Service Centerとの、スムーズなナレッジトランスファーを保証 * 移管後の安定化（stabilization）フェーズを管理し、KPI達成を確保 * プロセスドキュメントの体系化、レビュー、継続的アップデートの監督 **必須要件 （Must）** * 財務・会計、保険業務管理、または関連領域での5年以上の実務経験 * 会計残高照合の実務知識 * データ分析、問題解決、根本原因分析の経験 * チームマネジメントまたはピープルリーダーとしての経験 * 高いコミュニケーション能力（海外チームとの協働あり） * 業務改善、標準化、自動化の推進経験 **歓迎要件 （Nice to have）** * Cadency/TM1/SAPなど財務管理または仮勘定ツールの実務経験 * プロセス移管やBPO環境でのマネジメント経験 * プロジェクト管理スキル（PMP等あれば尚可） * グローバル環境でのステークホルダー管理経験 * 日本語および英語でのコミュニケーション **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [_https://www.manulife.com/en/about/our-story.html_](https://www.manulife.com/en/about/our-story.html). **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that
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