Lantern
SMSCareAdvocate
Neural analysis suggests this role is
optimal for Entry candidates.
“SMS Care Advocate at Lantern. Skills: customer service, communication, critical thinking, problem-solving. connecting people with the best care when they need it most. delivering excellent care with significant cost savings”
Industry & Context.
critical thinking and problem-solving skills
What They're Looking For.
Must Have
1-3 years' experience in a customer service/service center and/or sales enablement role, Ability to work effectively in a team environment, written and verbal communication skills, critical thinking and problem-solving skills, Ability to effectively organize work activities to meet deadlines
Nice to Have
Knowledge of care coordination and case management concepts, Bilingual (Spanish & English)
What You'll Do.
connecting people with the best care when they need it most
delivering excellent care with significant cost savings
pairing members with a dedicated care team
helping them get back to good health
back to their families and back to work
How You'll Work.
Team & Collaboration
Ability to work effectively in a team environment
Communication Scope
written and verbal communication skills
Full Job Description
About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small Associates or Bachelors degree preferred. 1-3 years' experience in a customer service/service center and/or sales enablement role Knowledge of care coordination and case management concepts is preferred Ability to work effectively in a team environment Strong written and verbal communication skills Strong critical thinking and problem-solving skills Ability to effectively organize work activities to meet deadlines Bilingual (Spanish & English) preferred In additional to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits Paid Training Medical Insurance Dental Insurance Vision Insurance Short & Long Term Disability Life Insurance 401k with company match Paid Time Off Paid Parental Leave #LifeAtLantern #LI-MM1 Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual ori
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