ASSPL
Corporate Operations, Fulfillment Center, operations
SME,AMXL
Neural analysis suggests this role is
optimal for Mid candidates.
“SME, AMXL at ASSPL. Skills: Operations instrumentation, Process design, System troubleshooting. Serve as SME for system/process queries. Resolve system and API issues”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
3+ years of team management, 3+ years of project management, 1+ years cross-functional experience, 3+ years cross-functional delivery, Bachelor's degree
Nice to Have
MBA or Master's degree
What You'll Do.
Serve as SME for system/process queries
Resolve system and API issues
Raise SIMs and work on resolution
Interface with external teams on issues
Own update mechanisms for MBRs
Identify network best practices
Benchmark NA/IN ops on processes
Follow up on critical tickets
Own new tools/process design
Drive execution of software/process changes
Provide learning and development support
Manage system configuration change
Optimize system configuration
Provide data analysis for health checks
Improve end-user documentation
How You'll Work.
Team & Collaboration
Cross-functional teams; Network SME; External teams
Process & Methodology
Project management, Program management
Full Job Description
AMXL team is responsible for edifice & drive the next generation Operation instrumentation for Amazon’s Heavy and bulky business to deliver best in class customer experience and other soon-to-launch exciting new businesses. with planned expansion, we expect volume to grow several orders of magnitude this year and in the future. Come be a part of a 9+ Fulfillment and Distribution network across India – serving highly engaged customers ! This is a unique opportunity to play a key role in initiatives to solve challenging and interesting problems as we build the first ever distribution network and operation capabilities tailored to grocery and ultra-fast customer offerings. Key job responsibilities As domain expert and consultant for all system/process queries, you are expected to a.SME for AFTX/FaaST as the SPOC for AMXL business catering to solving issues with system and related API for IB (VAST, ePOD etc) and OB (MTR, Rodeo among others). Seek out right teams to raise SIMs, work on resolution with speed. b.Domain interface to external (AFT/Trans/Category/SnOP) teams on system or process related issues. Owning mechanisms of updates, blurbs in MBRs towards systemic changes and progress on plans. c.Network level best practice identification, design and standardization. Benchmarking with NA/IN ops on processes, executing must haves and owning up OP asks. d.Working with network SME to follow up on critical ticket (Sev 3 and above) for resolution. f.Process owner of new tools and/or process design related to AFTX / FaaST g.Serve as the interface between network SME and FC to drive execution of software/process changes h.Provide learning and development support for new hire managers i.Manage the system configuration change and optimization within FC control scope j.Provide data analysis to support FC process health checks through standardized tools k.Improve end-user documentation in consultation with network SME to reduce associate and Manager learning curve Basic Qualific
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