Coface
Financial Services
SMEAccountManagerTeamLeader
“SME Account Manager Team Leader at Coface. Skills: Account Management, Team Leadership, Client Relations. Lead, inspire and develop the SME Account Management. Foster a collaborative and high-performance culture”
What You'll Achieve.
Maximise portfolio value; Drive client retention; Drive client renewal; Drive portfolio growth; Ensure delivery against agreed service levels; Ensure delivery against deadlines; Enhance operational efficiency; Enhance customer experience; Enhance service quality
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree in Business, Finance or related discipline (or equivalent experience), Understanding of trade credit insurance market, Working knowledge of risk underwriting principles, Working knowledge of claims processes, Proven experience leading, coaching or supervising a team, Demonstrated account management experience, Experience operating within a regulated environment, Solid understanding of compliance and governance requirements, Client focus, Commitment to delivering excellent customer outcomes, Excellent communication skills, Excellent stakeholder management skills, Excellent negotiation skills, Highly organised, Ability to prioritise effectively, Ability to manage multiple deliverables within tight deadlines, Attention to detail, Accuracy, Personal accountability, Ability to collaborate effectively, Proficient in CRM systems, Comfortable working with data to inform decision-making
What You'll Do.
inspire and develop the SME Account Management
Foster a collaborative and high-performance culture
Provide ongoing coaching
guidance and constructive feedback
Support individual growth and team capability
Act as the primary escalation point for complex
Act as the primary escalation point for operational
Act as the primary escalation point for team
Effectively manage team capacity
Manage workload distribution
Ensure delivery against agreed service levels
Ensure delivery against deadlines
Champion a culture of accountability
Champion a culture of continuous improvement
Champion a culture of customer-centricity
Champion a culture of regulatory compliance
Partner closely with the Head of Account Management
Partner closely with the Head of Account Management
Partner closely with the Head of Account Management
Ensure consistent adherence to policies
Ensure consistent adherence to procedures
Ensure consistent adherence to data quality standards
Maintain excellence in client communication
Manage a portfolio of SME and Mid-Market clients
Build and maintain strong
long-term client relationships
Act as a trusted advisor
Act as a key point of contact
Lead client negotiations
Proactively identify cross-sell opportunities
Proactively identify up-sell opportunities
Deliver cross-sell opportunities
Deliver up-sell opportunities
Maximise portfolio value
Drive client retention
Drive portfolio growth
Oversee end-to-end administration of SME contracts
Oversee renewal of SME contracts
Oversee endorsement of SME contracts
Ensure accuracy in SME contracts
Ensure quality in SME contracts
Ensure SLA adherence in SME contracts
Support scheme renewals on an exception basis
Ensure team compliance with internal policies
Ensure team compliance with regulatory requirements
Ensure team compliance with risk frameworks
Produce regular performance insights on client activity
Produce regular performance insights on service delivery
Produce regular performance insights on team effectiveness
Identify process improvements
Implement process improvements
How You'll Work.
Team & Collaboration
High-performance culture; Cross-functional collaboration; Partner with Head of Account Management
Communication Scope
Client communication; Stakeholder management; Negotiation
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