Fastmarkets
commodities
SMEAccountManager
Neural analysis suggests this role is
optimal for entry candidates.
“SME Account Manager at Fastmarkets. Skills: sales, account management, customer service. managing a territory that consists of a high volume of auto-renewal accounts. Conduct reach-outs (over the phone where possible) to customers that have not renewed and are coming up to their subscription expiry in order to close win the opportunity”
What You'll Achieve.
Meet and exceed your revenue quota; ensure this book of business continues to grow
Industry & Context.
What They're Looking For.
Must Have
Fluent English essential
Nice to Have
Additional language skills preferred, Salesforce experience a plus
What You'll Do.
managing a territory that consists of a high volume of auto-renewal accounts
Conduct reach-outs (over the phone where possible) to customers that have not renewed and are coming up to their subscription expiry in order to close win the opportunity
Contact customers/handle inbound communication when a customer’s subscription has expired in order to try and close the deal retrospectively
Fully utilise Salesforce (no exceptions) for opportunity to order process
Meet and exceed your revenue quota by successfully closing customer inbound requests to add users and products to their subscription
Handle queries regarding the proposed price uplift
effectively managing price negotiations to ensure this book of business continues to grow
Continually seek to improve your knowledge of Fastmarkets Group products
Ensure full awareness of the company’s short-
medium- and long-term goals and that territory plan aligns with these
How You'll Work.
Team & Collaboration
Work closely with client services to ensure orders are correctly processed so that customers have a smooth renewal process and don’t experience disruption to their services; Close communication with Fastmarkets sales team and other Fastmarkets departments; Work in a team environment to build a sound and consistent strategy
Communication Scope
Excellent verbal communications skills
Full Job Description
Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. This is a great opportunity for those who are looking to begin a career within sales. The Renewal Manager is responsible for managing a territory that consists of a high volume of auto-renewal accounts - the ability to work at pace and with good attention to detail is critical. PRINCIPLE ACCOUNTABILITIES * Conduct reach-outs (over the phone where possible) to customers that have not renewed and are coming up to their subscription expiry in order to close win the opportunity * Contact customers/handle inbound communication when a customer’s subscription has expired in order to try and close the deal retrospectively * Work closely with client services to ensure orders are correctly processed so that customers have a smooth renewal process and don’t experience disruption to their services * Fully utilise Salesforce (no exceptions) for opportunity to order process, pipeline management, forecasting * Meet and exceed your revenue quota by successfully closing customer inbound requests to add users and products to their subscription * Handle queries regarding the proposed price uplift, effectively managing price negotiations to ensure this book of business continues to grow * Continually seek to improve your knowledge of Fastmarkets Group products * Ensure full awareness of the company’s short-, medium- and long-term goals an
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