SMEAccountManager

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. This is a great opportunity for those who are looking to begin a career within sales. The Renewal Manager is responsible for managing a territory that consists of a high volume of auto-renewal accounts - the ability to work at pace and with good attention to detail is critical. PRINCIPLE ACCOUNTABILITIES * Conduct reach-outs (over the phone where possible) to customers that have not renewed and are coming up to their subscription expiry in order to close win the opportunity * Contact customers/handle inbound communication when a customer’s subscription has expired in order to try and close the deal retrospectively * Work closely with client services to ensure orders are correctly processed so that customers have a smooth renewal process and don’t experience disruption to their services * Fully utilise Salesforce (no exceptions) for opportunity to order process, pipeline management, forecasting * Meet and exceed your revenue quota by successfully closing customer inbound requests to add users and products to their subscription * Handle queries regarding the proposed price uplift, effectively managing price negotiations to ensure this book of business continues to grow * Continually seek to improve your knowledge of Fastmarkets Group products * Ensure full awareness of the company’s short-, medium- and long-term goals an