SaaS
SMBRelationshipManager
“SMB Relationship Manager at LinkedIn. Skills: Account Management, Relationship building, Consultative Selling. Engage customers year-round for LinkedIn Sales Solutions SMB. Provide proactive recommendations to optimize Sales Navigator use”
What You'll Achieve.
Ensure clients renew contracts; Guarantee investment meets client needs; Drive renewal to on-time closure
Industry & Context.
Develop resolution strategies
What They're Looking For.
Must Have
4+ years of experience in inside or field sales or account management with a focus on negotiating contracts, 4+ years of experience in managing phone transactions
Nice to Have
Bachelor's degree in any field, Experience managing high volume of customer and renewals, Solid negotiation skills that allow for value-based contract negotiations at the senior level, Experience with subscription-based business and Salesforce. com or similar CRM, Proficiency in MS Office (Outlook, Excel, Word and PowerPoint), Excellent communication (fluency in English due to APAC customer base), time and customer management skills, Demonstrated ability to maintain and upsell to Mid-Market/SMB businesses
What You'll Do.
Engage customers year-round for LinkedIn Sales Solutions SMB
Provide proactive recommendations to optimize Sales Navigator use
Conduct product demos
drive and manage customer engagement for a
Identify customer requirements
Demonstrate account management capabilities to drive renewal to
Provide insights to customers based on scalable insight
Provide customers with updates about self-serve trainings and
Provide executive management with complete visibility to renewals
Solicit executive involvement as required
Communicate risk clearly
Develop resolution strategies
Cover 100% customer base every quarter
Maintain LSS customer engagement playbook throughout the year
Maintain records of all account activity in CRM
Adhere to process KPIs
Identify growth opportunities within existing customer base
Accurately maintain a quarterly business forecast in your
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Customer management
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