LinkedIn

SaaS

SMBRelationshipManager

$75–120k ~AI est. Kuala Lumpur, Kuala Lumpur, Malaysia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“SMB Relationship Manager at LinkedIn. Skills: Account Management, Relationship building, Consultative Selling. Engage customers year-round for LinkedIn Sales Solutions SMB. Provide proactive recommendations to optimize Sales Navigator use”

What You'll Achieve.

Ensure clients renew contracts; Guarantee investment meets client needs; Drive renewal to on-time closure

Industry & Context.

SaaS
Problems you'll solve

Develop resolution strategies

What They're Looking For.

Must Have

4+ years of experience in inside or field sales or account management with a focus on negotiating contracts, 4+ years of experience in managing phone transactions

Nice to Have

Bachelor's degree in any field, Experience managing high volume of customer and renewals, Solid negotiation skills that allow for value-based contract negotiations at the senior level, Experience with subscription-based business and Salesforce. com or similar CRM, Proficiency in MS Office (Outlook, Excel, Word and PowerPoint), Excellent communication (fluency in English due to APAC customer base), time and customer management skills, Demonstrated ability to maintain and upsell to Mid-Market/SMB businesses

What You'll Do.

Engage customers year-round for LinkedIn Sales Solutions SMB

Provide proactive recommendations to optimize Sales Navigator use

Conduct product demos

drive and manage customer engagement for a

Identify customer requirements

Demonstrate account management capabilities to drive renewal to

Provide insights to customers based on scalable insight

Provide customers with updates about self-serve trainings and

Provide executive management with complete visibility to renewals

Solicit executive involvement as required

Communicate risk clearly

Develop resolution strategies

Cover 100% customer base every quarter

Maintain LSS customer engagement playbook throughout the year

Maintain records of all account activity in CRM

Adhere to process KPIs

Identify growth opportunities within existing customer base

Accurately maintain a quarterly business forecast in your

How You'll Work.

Team & Collaboration

Cross-functional teams

Communication Scope

Customer management

Full Job Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through leveraging LinkedIn’s deep sales solutions (Sales Navigator and Sales Insights) to drive the creation of the high impact sales habits and activities needed by sellers to respond with agility to the changing behaviour of the B2B buyers in today’s hybrid world of selling. We are looking for a SMB Relationship Manager to join our team in contributing to successful client relationships within the sales industry. You will be dedicated to making our customers stronger, seeking out opportunities for growth and making sure that clients renew their contracts with LinkedIn Sales Solutions’ products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LSS best meets the clients’ needs. Although you possess a strategic approach to selling and strive to meet and exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for

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