Amazon Shipping
Logistics
SMBGrowthManager
Neural analysis suggests this role is
optimal for Mid candidates.
“SMB Growth Manager at Amazon Shipping. Skills: Volume growth, Revenue growth, Account management, Shipper activation. Own volume targets. Own revenue targets”
What You'll Achieve.
Drive volume growth; Drive revenue growth; Improve conversion; Increase share of wallet; Reduce churn
Industry & Context.
Data analysis
What They're Looking For.
Must Have
Bachelor's degree, Experience analyzing data, 4–7 years sales experience, 4–7 years account management experience, 4–7 years business development experience, Experience managing teams, Experience mentoring teams
Nice to Have
Prior experience with SMB, Prior experience with D2C segments, Familiarity with logistics dynamics, Familiarity with shipping industry dynamics, Familiarity with competitive landscape, Excellent communication skills, Excellent negotiation skills, Excellent stakeholder management skills
What You'll Do.
Identify growth levers
Collaborate with marketing
Collaborate with product
Design product offers
Lead account managers
Unlock growth opportunities
Identify at-risk accounts
Implement retention strategies
Negotiate commercial terms
Manage commercial terms
Lead onboarding experience
Develop onboarding playbooks
Refine onboarding playbooks
Develop communication journeys
Refine communication journeys
Track onboarding metrics
Drive continuous improvement
Lead customer service representatives
Mentor customer service representatives
Manage customer service representatives
How You'll Work.
Team & Collaboration
Collaborate with marketing; Collaborate with product; Work with product teams; Work with tech teams; Work with operations teams
Communication Scope
Negotiation; Stakeholder management
Full Job Description
Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide? Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales, account management, and customer success — and is critical to scaling our SMB shipper base and deepening wallet share across the cohort. The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth. Key job responsibilities Key responsibilities: 1. Volume & Revenue Growth - Own and drive volume and revenue targets for the SMB shipper segment - Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage - Develop and implement strategies to increase share of wallet among existing SMB shippers - Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth 2. Account Management - Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities - Proactively identify at-risk accounts and implement retention strategies to reduce churn - Negotiate and manage commercial terms in alignment with business objectives 3. New Shipper Activation - Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment - Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates - Work cross-functionally with product, tech, and operations teams to remove onboarding friction and improve self-serve capabilities - Track onboarding funnel metrics and drive continuous improvement 4. Custo
Applying for this SMB Growth Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Shipping?
Real rants from real employees. Read before you apply.