SMBAccountManager,CustomerDevelopment

**SMB Account Manager, Customer Development** At Mimecast, we’re not just a cybersecurity company - we’re the trusted partner that organisations worldwide rely on to keep their most critical communications safe. With over two decades of experience, we’ve created a cutting-edge platform that helps businesses secure their email, protect their data, and guard against ever-evolving cyber threats. But what really sets us apart? Our people. We’re a team of innovators, collaborators, and problem-solvers, all working together to make the digital world a safer place. If you’re excited by the idea of joining a fast-growing, global company at the forefront of cybersecurity, then Mimecast is where you belong. We're searching for a dynamic **SMB Account Manager** to join our Customer Development team - the driving force behind building and nurturing relationships with our existing customers. In this role, you’ll work with current Mimecast accounts (1-350 users), leveraging your sales expertise to uncover upsell opportunities, reduce churn risk, and foster long-lasting relationships. This isn’t just a job - it’s a chance to be part of a rapidly growing team where your contributions will have a tangible, lasting impact. If you’re a self-motivated go-getter, a team player, and have a proven track record of turning challenges into wins, we want you on our team! **What You’ll Do** * **Achieve sales targets:** Meet and exceed monthly, quarterly, and annual upsell revenue goals. * **Customer adoption and retention:** Proactively liaise with every account in your book of business, ensuring customers are effectively adopting Mimecast solutions and avoiding downsell and churn risks. * **Collaborate with the channel team:** Work closely with the Partner/Channel Development team to create and execute account plans. * **Sales activity planning:** Develop and execute sales activity plans to meet agreed revenue targets. * **Build relationships:** Focus on cultivating and maintaining strong, lo