Cognism
Sales Intelligence
SMBAccountManager
Neural analysis suggests this role is
optimal for Mid candidates.
“SMB Account Manager at Cognism. Skills: Account Management, Revenue Ownership, Customer Relationships, Commercial Acumen. Own and grow a portfolio of customers across the full customer lifecycle. Lead commercial onboarding and drive early time-to-value”
What You'll Achieve.
Meet or exceed revenue targets; Drive early time-to-value; Ensure adoption and fast time-to-value; Demonstrate ongoing impact and ROI; Position renewal as a non-event; Execute growth opportunities; Maintain forecast accuracy
Industry & Context.
What They're Looking For.
Must Have
Proven experience meeting or exceeding revenue targets, Background managing an existing book of business, Confidence in renewals, expansion strategy, prioritisation, and negotiation, Value-led approach with a focus on long-term partnerships and outcomes, Highly organised, disciplined, and proactive with follow-through, Comfortable influencing and aligning multiple stakeholders at different levels
What You'll Do.
Own and grow a portfolio of customers across the full customer lifecycle
Lead commercial onboarding and drive early time-to-value
Manage renewals and expansion
Act as a trusted advisor to customers
Align with senior stakeholders on measurable outcomes
Guide customers from onboarding through renewal and growth
Manage a portfolio of SMB customers across onboarding
Align stakeholders on goals
and early value to ensure adoption and fast time-to-value
outcome-led customer conversations that demonstrate ongoing impact and ROI
Own renewals end-to-end
identifying and mitigating risk early and positioning renewal as a non-event
Spot and execute growth opportunities based on demonstrated value and clear business outcomes
Tailor product demonstrations and messaging to customer use cases and business priorities
Keep Salesforce forecasts
and account data accurate and up to date
How You'll Work.
Team & Collaboration
Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes
Communication Scope
Deliver Demos & Value Storytelling
Full Job Description
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. OUR WORK MODEL Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days. YOUR ROLE As an SMB Account Manager at Cognism, you will own and grow a portfolio of customers across the full customer lifecycle. From leading commercial onboarding and driving early time-to-value, through to renewals and expansion, you will act as a trusted advisor to your customers. You’ll work closely with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership, customer leadership, as well as the ability to operate confidently in a fast-moving, outcome-driven environment. YOUR CHALLENGES & OPPORTUNITIES Own Customer Relationships - Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion. Lead Commercial Onboarding - Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value. Drive Adoption & Value - Run structured, outcome-led customer conversations that demonstrate ongoing impact and ROI. Manage Renewals Proactively - Own renewals end-to-end, identifying and mitigating risk early and positioning renewal as a non-event. Identify Expansion Opportunities - Spot and execute growth opportunities based on demonstrated value and clear business outcomes. Lead Commercial Negotiations - Own pricing, contracting, and negotiations. Deliver Demos & Value Storytelling - Tailor product demonstrations and messaging to customer use
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