EOS IT Solutions
Technology and Logistics
SmartHandsTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“Smart Hands Technician at EOS IT Solutions. Skills: End User Support, AV conference room systems support, Network infrastructure support, Service desk operations. Provide front-line support across AV conference room systems, network infrastructure, and service desk operations. Act as the primary contact for technical assistance requests, addressing software, hardware, and connectivity issues”
What You'll Achieve.
Ensuring smooth daily operations; Responding to issues swiftly; High satisfaction
Industry & Context.
Ability to think critically and independently; Diagnose and resolve AV and connectivity issues; Troubleshoot fundamental network connectivity issues (wired and wireless)
On-site
What They're Looking For.
Must Have
3–5 + years in IT Support roles (Technician, Analyst, Administrator, or Specialist), Proficient in Mac OS, Networking, Wi-Fi, Cisco, Linux, and Windows, Skilled in ticketing systems and triage support, Experience in Jira Service Management (JSM), Familiarity with SLAs, Interpersonal and communication skills, Genuine passion for providing user-centered support, Adept at multitasking, Ability to think critically and independently
Nice to Have
Familiarity with AV systems, Network infrastructure troubleshooting, Mac/Apple experience, Proven track record in delivering outstanding customer service
What You'll Do.
Provide front-line support across AV conference room systems
network infrastructure
and service desk operations
Act as the primary contact for technical assistance requests
and connectivity issues
and escalate complex issues to specialized teams
user-friendly communication and guidance for internal users
Diagnose and resolve AV and connectivity issues in conference rooms
Set up and support AV equipment for meetings
Maintain AV inventory
promptly reporting any missing or malfunctioning items
Identify and troubleshoot fundamental network connectivity issues (wired and wireless)
Support on-site end users for network-related needs
Assist the Network Operations team with local troubleshooting
Escalate more complex network issues to Level 2 support personnel
How You'll Work.
Team & Collaboration
Support our team’s collaborative efforts; Assist the Network Operations team with local troubleshooting; Escalate more complex network issues to Level 2 support personnel
Communication Scope
Provide clear, user-friendly communication and guidance for internal users; Interpersonal and communication skills
Full Job Description
OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU’LL DO: We are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team’s collaborative efforts. KEY RESPONSIBILITIES: Helpdesk Support Act as the primary contact for technical assistance requests, addressing software, hardware, and connectivity issues. Log, track, and escalate complex issues to specialized teams. Provide clear, user-friendly communication and guidance for internal users, ensuring high satisfaction. AV Conference Room Support Diagnose and resolve AV and connectivity issues in conference rooms. Set up and support AV equipment for meetings, providing on-site technical assistance as needed. Maintain AV inventory, promptly reporting any missing or malfunctioning items. Continually refine processes to enhance user experience and support. Network Infrastructure Support Identify and troubleshoot fundamental network connectivity issues (wired and wireless). Support on-site end users for network-related needs and assist the Network Operations team with local troubleshooting. Escalate more complex network issues to Level 2 support personnel for quick resolution. ESSENTIAL CRITERIA: Experience: 3–5 + years in IT Support roles (Technician, Analyst, Administrator, or Specialist).
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