Mercier Consultancy
Consumer Services
Slovak-SpeakingCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Slovak-Speaking Customer Service Representative at Mercier Consultancy. Skills: Slovak-Speaking Customer Service. Provide high-quality customer support in Slovak via phone, email, and chat for Booking. com users. Assist customers with booking modifications, cancellations, and general inquiries”
What You'll Achieve.
Contribute to Booking. com’s commitment to customer satisfaction
Industry & Context.
Resolve customer issues promptly and professionally
Must clearly state your nationality and native language in your application, Willing to live and work in Greece, Financial support during relocation (e. g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
What They're Looking For.
Must Have
Fluency in Slovak and English (both written and spoken), Willing to live and work in Greece
What You'll Do.
Provide high-quality customer support in Slovak via phone, email, and chat for Booking.
com users, Assist customers with booking modifications, cancellations, and general inquiries, Resolve customer issues promptly and professionally, Maintain accurate records of interactions and transactions in CRM systems, Stay updated on Booking.
com policies and offerings to provide accurate information.
How You'll Work.
Team & Collaboration
Collaborate with internal teams to ensure timely issue resolution
Communication Scope
Written and spoken English; Written and spoken Slovak
Full Job Description
Mercier Consultancy is looking for a Slovak-Speaking Customer Service Representative to join the Booking.com team, working remotely from Greece. In this important Junior role, you will provide outstanding support to Slovak-speaking customers, assisting them with their booking inquiries and related customer service needs. Your fluency in Slovak will be essential in helping customers navigate their reservations, resolve issues, and ensure a seamless travel experience. By offering exceptional service, you will contribute to Booking.com’s commitment to customer satisfaction. ### Responsibilities * Provide high-quality customer support in Slovak via phone, email, and chat for Booking.com users * Assist customers with booking modifications, cancellations, and general inquiries * Resolve customer issues promptly and professionally * Maintain accurate records of interactions and transactions in CRM systems * Collaborate with internal teams to ensure timely issue resolution * Stay updated on Booking.com policies and offerings to provide accurate information **Requirements** * Fluency in Slovak and English (both written and spoken) is essential. * You must clearly state your nationality and native language in your application. * You must be willing to live and work in Greece. **Benefits** Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses
Applying for this Slovak-Speaking Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercier Consultancy?
Real rants from real employees. Read before you apply.