SiteSupportTechnician

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.   Lyra Technology Group is looking for a full-time Site Support Technician to join the team at one of our operating companies, ImageQuest. The Site Support Technician will provide excellent and timely onsite support, enabling ImageQuest clients to grow within their marketplace using best-in-class technology and security. A bit about ImageQuest… ImageQuest provides best-in-class IT services, IT consulting, IT support, and IT compliance and cybersecurity services to clients in Brentwood, TN. Our Cloud Computing services are carefully designed solutions that keep your team productive, secure, and compliant - wherever they work. Our Cloud Computing solutions can reduce or eliminate your IT capital expenses, give what equipment you do have a longer life, and covert IT expenses at a predictable monthly cost. Your work as the Site Support Technician includes several components: • Triage client issue, create service ticket to methodically troubleshoot, diagnose, resolve technical problems in a timely manner and accurately document issue • Prioritize and complete tasks to meet client’ Service Level Agreements (SLA’s) • Independently identify issues and implement solutions • Effectively communicate technical information in non-technical terms • Use Remote Manage and Monitor (RMM) system to interact with client and client’s environment • Track and monitor IT technical problems to ensure timely resolution • Perform system documentation maintenance and review • When necessary