SiteSupportSpecialist

We are currently seeking a Site Support Specialist to join our team of highly qualified professionals that share our vision of Empowering Children to Conquer their World! This role provides customer service, clerical, and administrative support for therapy, ABA, and preschool operations. They serve as a liaison for communication between site and central administrative teams. What we offer: Competitive Pay Paid Time Off – 15 days annually Medical, Dental, & Vision Insurance 401K with company matching Company Discounts & Incentives Professional Development and leadership growth opportunities State of the Art Facilities & Technology Hours: 7:30-4:30 What you will do: Provide front desk coverage each day. Greet children and families as they arrive and direct them to appropriate areas as needed. Check in children, family, and visitors via software and communicate with appropriate leadership regarding parent/visitor. Receive phone calls for therapy and preschool operations. Answer questions/provide support as indicated or transfer call to appropriate department. Understand internal processes required for a student and patient to receive services. Assist with tours for families. For preschool and therapy, provide Welcome and Enrollment Packet to family, assure payment is received per funding source, and process all items appropriately. Process paperwork between site and central administrative team as outlined in process manuals. Fulfill all requests for medical records. Manage outgoing and incoming mail, scanning and distributing appropriately. Update scheduling software throughout the day and communicate cancellations to appropriate personnel. Contact parents/guardians regarding preschool absentees. Manage waiting list through communication with the family. Make needed corrections and updates in software systems. Prepare needed materials for onboarding of newly enrolled children. Make badges for new employees and students. Update mailbox labels, posted classroom rosters,