Company
SiteSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Site Supervisor. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Supervises staff, Supervises the day-to-day duties of the ASC, Oversees and monitors all Biometrics capture, IDP, and Biometrics processes, Manages staff scheduling, Prepares and submits timely and accurate reports, Conducts training for all new ASC personnel, Provides leadership, guidance, motivation and career development ass”
What You'll Achieve.
maximize the ASC’s designated capacity; efficient and continuous operation of the ASC
Industry & Context.
Must be able to obtain and maintain facility credentials/authorization, US Citizenship is required for facility credentials/authorization at this work location, All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties, May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
What They're Looking For.
Must Have
High School Diploma or equivalent, Must be able to obtain and maintain facility credentials/authorization, US Citizenship is required for facility credentials/authorization at this work location, 2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center, All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties, Must successfully complete all required training upon being hired
Nice to Have
Valid Driver’s License as there may be requirements for mobile routes
What You'll Do.
Supervises staff consisting of Biometrics Technician(s) (BT)
Receptionist and/or Tiger Team BTs
Supervises the day-to-day duties of the ASC
including administration
daily production and staffing as required by the contract.
Oversees and monitors all Biometrics capture
and Biometrics processes by observation and/or participation.
Manages staff scheduling to maximize the ASC’s designated capacity.
Prepares and submits timely and accurate reports to the PMO.
Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
motivation and career development assistance to ASC employees.
Ensures adherence to company and Program workplace policies.
Maintains close coordination with the Regional Managers and Operations Coordinator.
Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
Performs Biometrics Technician
and IDP functions as needed.
Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
Maintains all documents and records required for the administration of the ASC.
Submits timely recruiting and employment documents as required.
Performs other related duties as assigned or requested.
How You'll Work.
Team & Collaboration
cross-functional coordination; Maintains close coordination with the Regional Managers and Operations Coordinator.; Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
Communication Scope
Provides leadership, guidance, motivation and career development assistance to ASC employees.; Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
Full Job Description
We have an exciting opportunity for a Site Supervisor in Site Supervisor in Casper, WY! This office is a mobile office and only operational a few days per month. This is not a regular full time or part time position. The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location. **Responsibilities** * Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned. * Reports directly to Regional and/or Deputy Regional Manager. * Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract. * Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation. * Manages staff scheduling to maximize the ASC’s designated capacity. * Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested. * Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation. * Provides leadership, guidance, motivation and career development assistance to ASC employees. * Ensures adherence to company and Program workplace policies. Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues. * Maintains close coordination with the Regional Managers and Operations Coordinator. * Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel. *
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