BW Packaging
SiteServiceManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Site Service Manager at BW Packaging. Skills: Onsite Execution, Field Leadership, Project Management Partnership, Customer Engagement. Lead onsite execution for complex projects. Own daily field coordination and execution discipline”
What You'll Achieve.
Ensure delivery aligns with approved scope, schedule, cost, safety, and customer commitments; Achieve operational excellence; Protect schedule adherence, utilization efficiency, and cost outcomes
Industry & Context.
Anticipate execution risks, scope exposure, and cost or schedule erosion and take timely action; Remove execution obstacles; Issue resolution
Willingness to adjust work hours, travel schedules, and onsite presence in response to project needs, customer requirements, and critical execution milestones, Flexibility to take on evolving responsibilities in response to strategic priorities and business needs, Travel: 50–70%, including extended onsite assignments during critical installation and commissioning phases
What They're Looking For.
Must Have
5+ years of experience leading onsite execution for complex manufacturing or capital equipment projects, including installation, commissioning, and acceptance, Demonstrated technical understanding and judgment in mechanical, electrical, or controls systems as applied in field service, installation, and commissioning environments, or equivalent technical education, Excellent written and verbal communication skills, with the ability to convey issues, risks, and decisions clearly to customers and internal teams, customer focus, balancing responsiveness and advocacy with disciplined execution and contractual alignment, Proven ability to anticipate execution risks, scope exposure, and cost or schedule erosion and take timely action, Proven ability to lead and influence cross-functional and third-party teams without direct authority, working knowledge of ERP and project tracking proficiency with Microsoft Office tools, Willingness to adjust work hours, travel schedules, and onsite presence in response to project needs, customer requirements, and critical execution milestones, Flexibility to take on evolving responsibilities in response to strategic priorities and business needs
Nice to Have
Packaging industry experience preferred, Extensive customer-facing field experience strongly valued
What You'll Do.
Lead onsite execution for complex projects
Own daily field coordination and execution discipline
Ensure delivery aligns with scope
Act as central onsite coordinator for resources
Maintain customer focus and identify execution risks
Operate within established project governance
Enable effective onsite performance by clarifying priorities
Sequence work and remove execution obstacles
Lead all onsite service
and commissioning activity
Direct and coordinate BW service technicians
Maintain daily control of onsite priorities
Conduct daily onsite coordination meetings
Ensure onsite execution aligns with safety expectations
Participate in SAT execution
Operate as onsite execution lead
Support final acceptance activities
Identify execution risks
Serve as primary onsite liaison between customer and BW
and proactive communication
Attend and lead onsite customer meetings
Balance customer advocacy with disciplined alignment
Identify scope changes and communicate implications
Coordinate warranty communication and action tracking
and actions are documented
Coordinate BW and OEM resource and staffing requirements
Support weekly review of service purchase orders
Apply execution judgment to protect schedule adherence
Partner with Project Management
Field Service leadership
Enable effective handoffs and coordination
How You'll Work.
Team & Collaboration
Coordinate with BW field service resources, installation contractors, OEM partners, and customer stakeholders; Partner closely with the Project Manager; Lead and influence cross-functional and third-party teams without direct authority; Partner with Project Management, Field Service leadership, Operations, and OEM teams; Enable effective handoffs and coordination across internal and external execution teams
Communication Scope
Excellent written and verbal communication skills; Ability to convey issues, risks, and decisions clearly to customers and internal teams; Maintain clear, professional, and proactive communication with customer stakeholders; Attend and lead onsite customer meetings; Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement
Full Job Description
**About Us:** BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers’ toughest challenges as our own — delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands — trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. **Job Description:** The Site Services Manager leads onsite execution for complex, high-value BW Packaging projects, serving as the primary onsite extension of the assigned Project Manager during installation, commissioning, and acceptance. Owns daily field coordination, execution discipline, and onsite communication to ensure delivery aligns with approved scope, schedule, cost, safety, and customer commitments. Ac
Applying for this Site Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about BW Packaging?
Real rants from real employees. Read before you apply.