Winbro Group Technologies
green hydrogen
SiteServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Site Service Engineer at Winbro Group Technologies. Skills: maintaining, installing and repairing complex equipment, electrical, mechanical, pneumatic, high-pressure water systems, troubleshooting skills. prompt identification and resolution of Winbro manufactured machinery issues and breakdowns. Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment”
What You'll Achieve.
ensure effective right first-time repair with a high level of customer service, always; Contribute to customer satisfaction
Industry & Context.
identification and resolution of Winbro manufactured machinery issues and breakdowns; troubleshooting skills
Six months initial training at our manufacturing facility at Dajia, Taichung City, Some travel for advance training may be required
What They're Looking For.
Must Have
skilled electrical and mechanical engineer, demonstrable experience of maintaining, installing and repairing complex equipment, valid drivers license, speak both English and Chinese
Nice to Have
Previous working experience with CNC machinery
What You'll Do.
prompt identification and resolution of Winbro manufactured machinery issues and breakdowns
Provide technical customer service and support during the installation
commissioning and servicing of Winbro manufactured machinery along with associated support equipment
service and commission EDM
ECM and laser machine tools utilizing electrical
pneumatic and high-pressure water systems troubleshooting skills
Install and commission technical upgrade packages from mechanical
pneumatic and electrical drawings along with software & firmware updates of required components
executing preventive and reactive maintenance at customer site along with timely response to service requests
Provide technical support and service training both internally and externally
Create accurate completion of written and PC based maintenance records
Provide periodic reports to management including customer complaints
and suggestions for improvement
customer relationship management
written documentation of service activities
effective interaction and communication with internal technical support personnel
manufacturing and sales
How You'll Work.
Team & Collaboration
support of multiple teams; effective interaction and communication with internal technical support personnel, manufacturing and sales
Communication Scope
effective interaction and communication
Full Job Description
At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment can produce highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing. JOIN US as a Site Service Engineer based out of one of our key customer sites, and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy. This role will be based at Taoyuan after six months initial training at our manufacturing facility at Dajia, Taichung City. Role and responsibilities: * Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always. * Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment. * Maintain, service and commission EDM, ECM and laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills. * Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with software & firmware updates of required components. * Contribute to customer satisfaction by executing preventive and reactive maintenance at customer site along with timely response to service requests. * Provide technical support and service training both internally and externally while maintaining professional and technical knowledge. * Contribute to the continuous improvement effort and the support of multiple teams. * Create accurate completion of written a
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