SiteReliabilityEngineeringManager

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: This is an engineering leadership role, not simply an on-call manager. The SRE Manager owns two things: keeping RapidSOS's cloud infrastructure running reliably, and helping product teams get to a place where they can run their own services without routing every operational issue through SRE. RapidSOS powers real-time emergency response by connecting life-critical data to first responders, so reliability here directly impacts outcomes in moments that matter. You'll lead the SRE Operations team and report to the Director of SRE ensure upgrades, capacity planning, node scaling, and testing that multi-region failover actually works Drive the IaC foundation in Terraform/Atlantis and champion infrastructure-as-code as a core engineering standard Partner with Engineering Managers to set SLOs for their services, establish error budgets, and help teams build the habits to operate