Mastercard
FinTech
SiteReliabilityEngineeringManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Site Reliability Engineering Manager at Mastercard. Skills: Site Reliability Engineering, DevOps, Automation, Incident Management. Lead and drive the end-to-end service lifecycle. Oversee ITSM practices across the platform”
What You'll Achieve.
Ensure teams effectively engage from inception; Ensure teams proactively identify operational gaps; Ensure scalable and reliable service delivery; Ensure accountability across the team; Enhance reliability; Reduce toil; Accelerate delivery velocity; Ensure blameless postmortems; Drive root cause remediation; Improve mean time to recovery (MTTR)
Industry & Context.
Problem solver; Complex problem solving; Determining correct actions; Troubleshoot complex issues; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in computer science, Information Technology, or a related technical field, or equivalent practical experience, 8–15 years of relevant experience in Site Reliability Engineering, Infrastructure, or DevOps roles, Technical foundation across enterprise platforms, Linux/UNIX systems, operating systems, and database environments, Programming or scripting languages such as Python, Java, Go, C/C++, Perl, or Ruby, Proven exposure to automation initiatives, Working knowledge of ITSM processes, Experience supporting customer-facing platforms, Analytical and problem-solving skills, Ability to prioritize, organize, and manage multiple workstreams, Effective communication and collaboration skills, Demonstrated experience mentoring and supporting junior engineers, Understanding of large-scale distributed systems
Nice to Have
Experience in financial services is preferred, Exposure to Artificial Intelligence use cases and implementation is a plus
What You'll Do.
Lead and drive the end-to-end service lifecycle
Oversee ITSM practices across the platform
Provide strategic direction for production readiness
Own service reliability outcomes
Drive scalability and operational efficiency
Lead incident management excellence
cross-stack problem-solving approach
Manage and develop a high-performing global team
Build and nurture talent
How You'll Work.
Team & Collaboration
Cross-functional problem-solving; Engineering, product, and operations teams; Global environment
Process & Methodology
Capacity planning, Launch readiness reviews
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Site Reliability Engineering Manager ### The Xborder team is looking for a Site Reliability Engineering Manager who can help us solve problems, implement automation, and leverage best practices. · Are you a born problem solver who loves to figure out how something works? · Are you a detail -oriented individual who enjoys complex problem solving? · Do you love determining the correct actions required to fix a problem? · Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Overview A Site Reliability Engineering (SRE) Manager is responsible for ensuring the reliability, scalability, and production readiness of technology platforms by closely partnering with engineering teams across the development lifecycle. The role focuses on embedding operational excellence—including availability, performance, monitoring, automation, and self-healing capabilities—into all solutions. As a leader of SRE transformation, the manager drives the adopti
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