SiteReliabilityEngineeringLead

## We are seeking an experienced and motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for contributing to the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will help lead a team of SRE and Support engineers, facilitate incident and problem resolution, and collaborate with engineering and development teams to enhance platform services and supportability. The role includes short‑term planning and coordination of actions and resources within the team. ## ## **Responsibilities** ## • Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives. • Assist with vendor relationship management, including coordination with offshore managed services. • Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge‑sharing practices. • Partner with development teams to guide improvements in application stability and supportability. • Contribute to frameworks for managing capacity, throughput, and latency. • Assist in defining and implementing application onboarding guidelines and standards. • Support team members by fostering a collaborative environment and encouraging skill development. • Participate in cost‑reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training. • Participate in business review meetings to help align technology tools and strategies with business requirements. • Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program. • Perform other duties and funct