SiteReliabilityEngineer,UCOperations

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. ****About 8x8 UC Operations**** The UC Operations team manages the production infrastructure behind 8x8's Unified Communications platform — voice, fax, messaging, and collaboration services used by enterprise customers globally. The team oversees dozens of applications running across more than two thousand service instances worldwide, spanning VoIP infrastructure, messaging brokers, storage systems, and cloud workloads across Oracle Cloud Infrastructure and physical datacenters. UC Ops sits at the operational center of 8x8 — taking escalations from the NOC, coordinating with Engineering, and working alongside Support, Sales, and Professional Services. The work is complex, the systems are live, and the stakes are real. We are actively moving from reactive operations to a proactive, automation-first SRE model — and we are looking for engineers who want to help build that, not just maintain the status quo. **What You 'll Do** * Production Operations & Incident Response * Own platform reliability across global UC infrastructure, driving incident response rather than just resolving in isolation. * Triage and resolve complex issues — service restarts, hung processes, infrastructure failures — and act as an escalation for the NOC when frontline teams hit their limit. * Execute the unglamorous but essential work: scheduled maintenance, certificate renewals, log rotation — the stuff that prevents failure before it happens. * Lead blameless post-mortems that produce real follow-through, not action items that disappear into a backlog. **Cross-Team Collaboration** * Work directly with Support, Sales, Sales Engineering, NOC, Professional Services, and Engineering teams across 8x8 — this team sits at the operational center of the company. * Translate production events into clear, business-readable commu