IFS
Enterprise Software
SiteReliabilityEngineer(SRE)
Neural analysis suggests this role is
optimal for mid candidates.
“Site Reliability Engineer (SRE) at IFS. Skills: Site Reliability Engineering, Cloud Operations, Service Availability, Performance Tuning. Drive efficiency. Drive reliability”
What You'll Achieve.
Contribute to customer satisfaction
Industry & Context.
Resolve issues; Triage issues; Escalate issues; Own issues to closure
What They're Looking For.
Must Have
Solid knowledge of IFS products, Solid understanding of IFS product versions, Solid working knowledge of cloud platforms, Practical knowledge of Docker, Proficient in Linux/Unix, Proficient in Windows Server, Competent in Azure VPN/Express Route, Competent in Cloud Service Routers, Hands-on experience with Oracle DB, Hands-on experience with MS SQL Server, Fluent in English, Fluent in Japanese
Nice to Have
Windows Server 2016 preferred, Good understanding of application installation, Good understanding of application configuration, Good understanding of application administration, Familiar with Azure Kubernetes Service (AKS), Good understanding of ITIL, Good understanding of ServiceNow, Good understanding of Jira Service Desk, Good understanding of knowledge management tools
What You'll Do.
Technically lead event management
Technically lead incident management
Technically lead case management
Technically lead problem management
Technically lead service-request fulfilment
Ensure availability of IFS Cloud services
Ensure security of IFS Cloud services
Ensure latency of IFS Cloud services
Ensure performance of IFS Cloud services
Ensure efficiency of IFS Cloud services
Ensure change management of IFS Cloud services
Ensure monitoring of IFS Cloud services
Ensure emergency response of IFS Cloud services
Ensure capacity planning of IFS Cloud services
Provide ongoing support
Continuously improve operational processes
Resolve medium-complexity issues
Contribute to knowledge management
Utilize IFS support tools effectively
Handle issues independently
Achieve organizational goals
Contribute to customer satisfaction
Own issues to closure
Communicate proactively with resolver groups
Communicate proactively with customers
Provide regular updates on issue resolution
Ensure clear communication
Ensure concise communication
Ensure timely communication
Tailor communication to audience
Participate in mentoring
Participate in coaching
Provide basic guidance to junior engineers
Address knowledge gaps
Contribute to training efforts
Handle technical tasks
Handle standard tasks
Handle standard configurations
Manage basic containerized environments
How You'll Work.
Team & Collaboration
Close collaboration with architects; Close collaboration with engineering teams; Close collaboration with product development teams; Close collaboration with account management; Close collaboration with platform vendors; Close collaboration with operations; Collaboration with other teams; Collaboration with resolver groups; Collaboration with customers; Collaboration with senior team members; Collaboration with junior engineers
Communication Scope
Clear communication; Concise communication; Timely communication; Tailored communication
Full Job Description
IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™. At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world. We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS A Site Reliability Engineer works within Cloud Operations to drive efficiency, reliability, and scalability, while also technically leading event, incident, case, and problem management, as well as service‑request fulfilment, to ensure the availability, security, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of IFS Cloud services through close collaboration with architects, engineering & product development teams, account management, platform vendors and operations, provide ongoing support, and continuously improve operational processes. As a Site Reliability
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