How We Can Assist You
Tech / AI / Software
SiteReliabilityEngineer(RCVTeam)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Site Reliability Engineer (RCV Team) at How We Can Assist You. Skills: Site Reliability Engineering, Cloud Infrastructure Management, Kubernetes, CI/CD, Observability, Incident Management, Performance Analysis, Distributed Systems Troubleshooting. Manage geo-distributed cloud infrastructure on AWS and EKS, using IaC (Terraform) and GitOps (FluxCD). Participate in incident management”
Industry & Context.
Troubleshoot pod failures; Debug performance issues in distributed systems; Analyze network traces; Read application logs for root cause; Identify and eliminate bottlenecks; Interpret metrics; Optimize resource allocation; Quickly localize problems
Participate in 2 weeks on for 12h/daily (primaryackup roles), 3 weeks off on-call shifts
What They're Looking For.
Must Have
AWS production environments - read and write Terraform manifests, understand IaC, Manage Kubernetes clusters - troubleshoot pod failures, set resource limits, work with scaling, understand, Create and maintain CI/CD pipelines (GitLab CI is preferable), Manage monitoring stacks (Prometheus, Grafana) - write PromQL queries, create dashboards, configure effective, Debug performance issues in distributed systems - analyze network traces, read application logs for root cause, Identify and eliminate bottlenecks - interpret metrics, optimize resource allocation and, Participate in incident response - quickly localize problems, coordinate with other teams through war rooms/incident channels, document event timelines.
Nice to Have
A reliability-oriented mindset with a focus on designing and building resilient, In-depth troubleshooting - ability to use and implementation profiling tools (APM mostly), Previous SRE experience or knowledge, giving you a heightened awareness of what data to collect, how to display it, and how users can benefit from, A deep understanding of Kubernetes. This is one of our core tools, and the better you understand it, the more valuable it, Hands-on practice with Istio/Gloo, Knowledge of scripting languages such as Python, Understanding the principles and limitations of caching mechanisms (Redis), Experience with messaging queues (Strimzi Kafka), Familiarity with SQL and noSQL database management systems (Aurora, DocumentDB).
What You'll Do.
Manage geo-distributed cloud infrastructure on AWS and EKS
using IaC (Terraform) and GitOps (FluxCD)
Participate in incident management
Proactively address observability gaps
Support software delivery
Ensure the safe and predictable transition of changes from development to production
Build a self-healing infrastructure
Participate in service capacity planning
software performance analysis
and re-factor observability of current cloud infrastructure (Prometheus
centralized logging and alerting)
Participate in release management
working closely with development teams to implement GitOps principles in release processes and manage CI/CD pipelines using GitLab
Conduct blameless post-mortems to learn from incidents and prevent
Develop and test disaster recovery plans and runbooks to ensure business
Implement security best practices and controls in the infrastructure to meet compliance standards and prepare for audits.
How You'll Work.
Team & Collaboration
Work closely with development teams to implement GitOps principles in release processes; Coordinate with other teams through war rooms/incident channels
Full Job Description
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. ****About RingCentral Video**** RingCentral Video(RCV) is a robust AI-powered video conferencing and collaboration platform that provides a full range of solutions for team collaboration at any scale. It offers a comprehensive solution that covers the entire video communications lifecycle. The platform's extensive suite of capabilities supports video meetings, conferences, hybrid workspaces, and meeting room integration, ensuring a seamless experience whether the audience is working online, in-office, or in a hybrid format. AI capabilities include automatic transcriptions, instant meeting summaries, contextual notes, live captions, and intelligent noise reduction, making every meeting productive and inclusive. ****Position Overview**** As a Site Reliability Engineer for RCV, you'll be responsible for the reliability and performance of the video communications platform. You'll be involved in the process of incident management, proactively addressing observability gaps, supporting software delivery, ensuring the safe and predictable transition of changes from development to production, and building a self-healing infrastructure. To achieve this, we are looking for a responsible and initiative engineer. ****Responsibilities:**** * Manage geo-distributed cloud infrastructure on AWS and EKS, using IaC (Terraform) and GitOps (FluxCD) to ensure scalability; * Participate in 2 weeks on for 12h/daily (primary/backup roles), 3 we
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