FIS
Fintech
SiteReliabilityEngineer(Infrastructure)
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optimal for Lead candidates.
“Site Reliability Engineer (Infrastructure) at FIS. Skills: Site Reliability Engineering, Cloud Operations, Infrastructure Automation. Oversee day-to-day operations. Manage and optimize cloud infrastructure”
What You'll Achieve.
Ensure high availability; Ensure performance; Ensure reliability
Industry & Context.
Troubleshooting; Root-cause analysis
3 days onsite
What They're Looking For.
Must Have
5+ years Azure Public Cloud operations, Experience managing Windows Private Cloud, Proficiency with MSSQL environments, Experience with CI/CD and automation tools, Knowledge of networking, security models, Knowledge of monitoring systems, Knowledge of high-availability architectures, Proven experience managing technical operations teams, Proven experience managing cloud operations teams, Understanding of ITIL processes, Bachelor’s degree in computer science, Bachelor’s degree in Engineering, Bachelor’s degree in related field, Equivalent experience to Bachelor's degree
Nice to Have
Certifications in SRE, Certifications in DevOps, Certifications in Azure, Certifications in Cloud technologies
What You'll Do.
Oversee day-to-day operations
Manage and optimize cloud infrastructure
Implement operational procedures
Maintain operational procedures
Monitor system performance
Address capacity issues
Address reliability concerns
Coordinate integration between services
Lead cross-functional team
Ensure team maintains skills
Foster continuous improvement
Foster operational discipline
Foster customer obsession
Drive Azure cloud operations best practices
Oversee automation initiatives
Support infrastructure-as-code adoption
Automate provisioning
Automate environment configuration
Serve as escalation point
Ensure prompt resolution
Ensure service tickets handled
Ensure incidents handled
Drive root-cause analysis
Implement preventive measures
Oversee MSSQL database operations
Tune database performance
Perform database backup/restore
Resolve database incidents
Ensure database availability
Ensure database security
Ensure systems comply with security policies
Ensure systems comply with data protection policies
Ensure systems comply with industry regulations
Work with Architecture teams
Implement disaster recovery
Implement backup strategies
Implement change control processes
Manage relationships with cloud providers
Manage relationships with tool vendors
Manage relationships with support partners
Collaborate with product teams
Collaborate with engineering teams
Collaborate with business stakeholders
Align services with business goals
Support cloud modernization initiatives
Support platform enhancements
Support operational readiness
How You'll Work.
Team & Collaboration
Cross-functional team; Internal teams; InfoSec teams; Architecture teams; Product teams; Engineering teams; On-prem support teams; Business stakeholders
Communication Scope
Communication; Decision making
Process & Methodology
ITSM processes, Incident Management, Problem Management, Change Management, Release Management
Full Job Description
**Job Description** We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? **_NOTE:_****_This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), & Atlanta (GA)._** **_About the Role:_** We are seeking a highly skilled **Operations & Support Lead/SME** to lead our **technical operations, incident/request/change management, database support, and cloud platform support** functions. This role oversees teams responsible for delivering stable, secure, and high‑performing services across **Windows Private Cloud** , **Azure Public Cloud** , **MSSQL** , and infrastructure automation/tooling (Terraform/TFE, Jenkins, Harness, cloud deployment pipelines). The Lead will ensure operational excellence in a multi‑tenant, always‑on environment, while implementing industry best practices for reliability, automation, and service quality. This role also plays a key leadership function in supporting our ongoing migration and modernization initiatives across Azure. **_About the Team:_** * The team is supporting the Treasury & Risk Platforms within the Capital Markets space. * The team is doing Infra, SRE Operations support for various products/platforms in within the T&R space. * Our support team is spread across the globe (US, UK, India, Australia, NZ, and Philippines) supporting almost a thousand clients. **_What you will be doing:_** **1\. Service & Operations Management** * Oversee day‑to‑day operations for infrastructure, application support, database support, and cloud platforms, ensuring **high availability, performance, and reliability**. * Manage and optimize **cloud infrastructure** (Azure) and **private cloud environments** , aligning with organizational needs.
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