SiteReliabilityEngineer

Tern's user base is about to triple. Large host agencies are coming on board this year, and the infrastructure needs to be ready before they arrive. If you want to own the migration, build the monitoring, and be the person every other engineer at Tern depends on, this is your role. ABOUT TERN Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We're here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations, giving them the modern infrastructure they need to lead the next chapter of travel. But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That's the kind of travel we want more of. At Tern, we believe in small business. We believe in the power of travel. And we're building the future of both. SITE RELIABILITY ENGINEER Everything Tern ships rides on the infrastructure underneath it. We're a Ruby on Rails application on Heroku, migrating to Google Cloud Platform, with a Postgres core and a data pipeline through Fivetran, BigQuery, and Hex. It's a solid foundation. It won't scale on its own. We're preparing for a major step, up in load, large host agencies coming on board, user base tripling, and this role builds the infrastructure that holds under that growth. You'll own the migration to GCP, own the monitoring and alerting that keeps production reliable, and own the hot paths that need to get faster before volume climbs. Do it well and every other engineer at Tern moves faster and sleeps better. This is a force, multiplier role at the foundation of the product. This is a