SiteReliabilityEngineer

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At **RingCentral** , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: An experienced **Site Reliability Engineer (SRE)** to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. **Job Duties:** * Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes. * Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services. * Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability. * Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it. * Respond to (on-call) and take actions to mitigate incidents and outages. * Be on top of capacity requirements in a growing environment. * Actively work with various teams’ codebases to exte