RingCentral
Communication
SiteReliabilityEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Site Reliability Engineer at RingCentral. Skills: Site Reliability Engineering, Cloud Platforms, Containerization, Monitoring. Maintain uptime. Improve uptime”
Industry & Context.
Problem-solving; Troubleshooting
On-call rotation
What They're Looking For.
Must Have
6+ years SRE experience, Problem-solving skills, Troubleshooting skills, Linux in-depth knowledge, Programming language knowledge, Cloud platforms experience, Configuration management tools knowledge, Work in diverse multicultural environment, Communicate with globally distributed teams, Team player, Self-start ability, Drive to dig deeply, Solve problems, Fluent in spoken English, Fluent in written English
Nice to Have
B.S. in Computer Engineering, B.S. in Computer Science, 4+ years related experience, Influencing software engineering experience, Familiarity with AI, Familiarity with LLM, Familiarity with related technologies, Deep understanding of DevOps Lifecycle, Application of DevOps within organizations, Deep understanding of SRE principles, Deep understanding of SRE fundamentals
What You'll Do.
Maintain availability
Identify potential issues
Proactively resolve issues
Integrate monitoring solutions
Define monitoring improvements
Propose monitoring improvements
Drive monitoring improvements
Define troubleshooting improvements
Propose troubleshooting improvements
Drive troubleshooting improvements
Define self-healing improvements
Propose self-healing improvements
Drive self-healing improvements
Design failover mechanisms
Implement failover mechanisms
Design load-balancing strategies
Implement load-balancing strategies
Conduct risk assessments
Identify potential points of failure
Propose infrastructure solutions
Manage capacity requirements
Represent team in global incidents
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Development teams; Operations teams; Globally distributed teams
Communication Scope
Spoken English; Written English
Full Job Description
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At **RingCentral** , we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: An experienced **Site Reliability Engineer (SRE)** to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role. **Job Duties:** * Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes. * Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services. * Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability. * Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it. * Respond to (on-call) and take actions to mitigate incidents and outages. * Be on top of capacity requirements in a growing environment. * Actively work with various teams’ codebases to exte
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